This publicly funded employment relations body had been experiencing service shortfalls with their existing recruitment framework. Recruitment was previously taking numerous months, with internal teams struggling to fill urgent vacancies across IT, Communications, and HR. Attempts to hire directly had become increasingly challenging, and other suppliers had been unable to deliver.

Key roles across HR and project functions remained unfilled, and pressure on internal teams continued to mount. They required a supplier who could offer access to specialist talent, provide speed and reach across multiple channels, and simplify the operational process for hiring and onboarding temporary staff. MCS would deliver this via theGovernment Commercial Agency Framework, offering a compliant, streamlined route to high-quality interim talent.