Software Support Engineer

Software Support Engineer - Two Opportunities
Coleraine | Hybrid | Full-time

Enjoy investigating technical problems and helping people get back on track?

MCS Group is partnering with an established software business to recruit two Technical Support Specialists. These opportunities would suit computing graduates, junior developers or application support professionals who enjoy combining technical investigation with customer interaction.

You'll help customers resolve software issues, explore what's happening behind the scenes and work with colleagues to find practical solutions. It's an opportunity to use your coding and database knowledge in a role where clear communication matters just as much.

The opportunities

We're looking for two different technical backgrounds:

• Opportunity one: SQL and basic Python.

• Opportunity two: SQL alongside either JavaScript or PHP.

You don't need experience across all three programming languages. Relevant university projects, placement experience and commercial work will all be considered.

What you'll do

• Investigate application issues, using database queries and technical information to understand the cause.

• Support customers by phone and email, explaining next steps clearly.

• Troubleshoot data and integration problems, involving colleagues when further investigation is needed.

• Keep accurate case notes so customers and teammates can follow progress.

• Balance incoming requests, prioritising issues according to their urgency and impact.

What you'll bring

• Practical SQL knowledge and experience with one of the language combinations above.

• A methodical approach to solving unfamiliar problems.

• Confidence speaking with customers and explaining technical information in straightforward terms.

• Good organisation and the judgement to know when to investigate independently or ask for help.

• An interest in building your career in technical application support.

Previous support experience would be useful, but we're also keen to hear from graduates and junior developers with strong communication skills. Customer service experience gained outside technology is welcome.

What's on offer

• Hybrid working based in Coleraine.

• Private medical insurance and life assurance.

• Company pension.

• Enhanced maternity and paternity leave.

• Employee mentoring programme.

• Cycle to work scheme and on-site parking.

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Matthew Rainey at m.rainey@mcsgroup.jobs

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

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