Insurance and Safety Support Officer

Looking for your next opportunity in Insurance and Risk Management?

Antrim and Newtownabbey Borough Council are seeking an Insurance and Safety Support Officer to join their People & Organisational Transformation Department, within the Health, Safety and Resilience team.

This is an excellent opportunity for an experienced administrator with an interest or background in insurance and claims management to play a key role in supporting the Council's insurance provision, risk management and health and safety services.

The Role

As an Insurance and Safety Support Officer, you will be responsible for providing comprehensive administrative support across insurance, claims management and grey fleet processes.

Key responsibilities will include:

• Administering and processing insurance claims, maintaining accurate records and ensuring claims are progressed through to completion.

• Monitoring and analysing claims, insurance and grey fleet information, identifying trends and preparing reports for senior management.

• Liaising with insurers, solicitors, legal representatives, and other external stakeholders in relation to active claims.

• Coordinating claims management meetings, recording actions and ensuring appropriate follow-up with relevant departments and external representatives.

• Maintaining and updating electronic and paper-based information systems, databases and claims management records.

• Responding to enquiries, compensation requests and complaints from members of the public, elected members and other stakeholders.

• Supporting insurance renewals, grey fleet compliance, emergency response planning and wider health, safety and risk management initiatives.

The Person

The successful candidate will demonstrate the following skills and experience:

Essential Criteria:

• Degree or equivalent qualification in a business-related subject, OR relevant administrative experience.

• Experience in an administrative role, ideally involving insurance claims, claims processing or related support functions.

• Competent in the use of Microsoft Office applications, including Word, Outlook, Excel, Access and PowerPoint.

• Knowledge or understanding of insurance matters, ideally within a local government environment.

• Hold, or be willing to undertake and successfully achieve, a NEBOSH Certificate in Occupational Safety and Health within two years of appointment (funded course).

• Full current driving licence, or access to suitable transport where a disability prevents driving.

• Availability to work outside normal working hours when required.

What's in it for you?

• Competitive hourly rate of £20.96 per hour.

• Valuable experience within a local government Risk Management team.

• Opportunity to develop your knowledge across insurance, claims management, health and safety and organisational resilience.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Jay Boyd on 02890490907 or by email on j.boyd@mcsgroup.jobs for more information.

MCS Group is committed to Equality, Diversity and Inclusion for all, being the first recruitment agency in Northern Ireland to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate your request.

Even if this position is not right for you, we may have others that are. Please visit our website to view a wide selection of our current opportunities.