ICT Manager

ICT Service Manager

Location: Belfast / Agile Working
Salary: £43,024 - £48,596 per annum
Hours: 37 hours per week
Contract: Permanent

Lead technology. Drive digital change. Make a difference.

MCS Group working exclusively with a leading local charity to recruit an experienced ICT Service Manager to join their team in Belfast.

This is an exciting opportunity for an IT professional who combines strong technical knowledge with excellent service management and stakeholder skills, and who wants to use technology to make a genuine difference.

This Charity is committed to supporting individuals and families living with disability, autism and brain injury to live the lives they choose. With a vision of creating an inclusive society for all, technology plays an increasingly important role in enabling the organisation to deliver high-quality, person-centred services.

The Role

As an ICT Service Manager, you will take overall responsibility for the effective delivery, management and development of the organisation's ICT services.

Working closely with the Director of Finance and Senior Management Team, you will help shape and deliver the organisation's ICT strategy, ensuring technology supports Cedar's wider strategic objectives.

You will also take the lead on digital projects across the organisation and act as the key point of contact for ICT matters.

Key areas of responsibility will include:

• Managing and overseeing ICT service delivery across network, hardware, software and user support.
• Managing relationships with external ICT service providers and ensuring agreed service levels are achieved.
• Developing and supporting the organisation's ICT strategy.
• Providing guidance and training to staff on ICT best practice, cybersecurity and Microsoft 365 applications.
• Managing ICT risks and ensuring appropriate mitigation measures are in place.
• Leading on the maintenance of Cyber Essentials Plus accreditation.
• Supporting ICT budget planning, cost management and funding opportunities for digital solutions.
• Acting as technical lead and providing project management expertise across relevant digital and ICT projects.
• Ensuring ICT policies and procedures align with Cedar's ISO 9001:2015 quality management system.
• Monitoring mobile and network services and resolving issues effectively.
• Providing accurate ICT data and performance information to support organisational planning.
• Recruiting, managing and mentoring ICT students.

About You

We are looking for an experienced ICT professional with a strong understanding of service management and the ability to operate confidently across both technical and strategic areas.

You will ideally have:

• A degree or equivalent qualification in Information Technology, or an HNC/HND or comparable computer-related qualification with relevant experience, or at least three years' experience in a similar role.
• A minimum of two years' experience in ICT service management.
• Experience of user management, Microsoft 365 licensing and security, helpdesk and asset management, file and data management, including SharePoint, OneDrive and Teams, and software licence management.
• Strong communication skills and the ability to collaborate effectively with internal teams and external partners.
• The ability to work independently, manage competing priorities and deliver against deadlines.

Experience of achieving and maintaining Cyber Essentials Plus accreditation, Office 365 certified training, desktop deployment and administration, data migration and supporting PC peripherals would be advantageous.

Benefits:

The benefits package includes:

• 23 days annual leave plus 12 statutory days (pro rata).
• Agile and home-working opportunities.
• Flexi-time policy.
• Auto-enrolment pension scheme with 5% employee and 4% employer contributions.
• Occupational Sick Pay Scheme.
• Investor in People Platinum accreditation and commitment to staff learning and development.
• Discretionary annual special recognition payment.
• Cycle to Work Scheme.
• Health Cashback Scheme, including access to a 24/7 Doctor's Line and counselling services.
• Special offers at over 600 leading high street and online retailers.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Meghan Hamilton, Senior Recruitment Consultant on 02896935508 or on email at m.hamilton@mcsgroup.jobs.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs