IT Manager

MCS Group has a permanent position available for an IT Manager in Belfast. This hands-on technical leadership role will join a prominent all-island charity and social enterprise, working within their Digital & Technology department. You will combine operational oversight, people management, and overall operational accountability for service performance, working closely with senior leadership to support organisational goals and deliver digital transformation. You will use your existing technical skill set to own the entire design, transition, operation, and improvement lifecycle for all IT services across the organisation.

This is an exciting opportunity to work with a leading regional non-profit body, offering high-level strategy exposure and the chance to drive digital change that directly impacts frontline services.

Key Responsibilities

The post holder will act as the responsible owner for leading and delivering end-to-end IT services. Key duties include:

• Service Ownership & Operations: Leading the IT Service Desk to deliver consistent incident, request, problem, and change management processes across 1st-3rd line tickets. Producing meaningful service reporting (availability, SLAs, demand trends) to reduce recurring issues.
• Microsoft 365, Identity & Endpoint: Providing operational ownership of the M365 tenancy (Teams, SharePoint, Exchange Online, Power Platform), ensuring strong security governance and smooth adoption. Managing device lifecycles via Intune and overseeing identity/access controls (Azure AD/Entra) aligned with ISO27001 standards.
• Cyber & Information Security: Implementing operational controls including vulnerability remediation, patching, system hardening, and endpoint protection. Maintaining ongoing compliance with Cyber Essentials Plus and supporting ISO 27001 audit and implementation frameworks.
• Projects & Change Delivery: Leading and overseeing the delivery of IT projects and changes, contributing directly to the wider Digital Transformation Programme to consolidate or replace legacy systems.
• Supplier & Financial Management: Managing assigned IT suppliers and managed service providers to ensure cost control, contract compliance, and value for money, while inputting into operational budgets and procurement.
• People Leadership: Coaching and developing a high-performing, customer-focused IT team by setting clear objectives, holding regular performance reviews, and addressing skills gaps.

Essential Criteria (Must be clearly demonstrated in application)

Candidates must meet the following qualification and experience requirements:

• A relevant third-level ICT qualification or equivalent.
• A minimum of 3 years managing an IT Team and IT Service Desk.
• Proven experience in managing complex projects in line with set timescales.
• Demonstrable experience of ICT governance and management of an organisation's security procedure and posture.
• Experience of managing relationships with both internal and external stakeholders, alongside a commitment to continuous IT service improvement.

Additionally, candidates must possess one of the following technical experience backgrounds:

• A minimum of 3 years demonstrable technical experience in at least 3 of the following areas: M365 admin, Cyber Security, Device management, SharePoint, or SaaS admin.
• A full current driving licence and access to a car is essential, along with valid Business Insurance for the role (reasonable adjustments will be considered for applicants with a disability who cannot hold a licence).
• Flexibility to work outside core business hours (9am-5pm) and at different locations as required.

Core Competencies (To be assessed at interview)

• Clarity of Purpose & Customer Service Focus
• Results Delivery & Commitment to Excellence
• Strategic Leadership & Team/Partnership Working
• Effective Communication & Ongoing Commitment to Development

What's on Offer:

• Salary: £39-£46,000/y + Benefits
• Hours: 37.5 Hours/Week
• Flexible Working: Provisions available subject to operational requirements
• Impact: The opportunity to lead a critical function within an organisation holding Cyber Essentials Plus and ISO 27001 operational standards.

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group +442890 490904

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.