Internal Sales Manager

Company Overview

MCS are excited to be partnering with a well-established and highly respected electrical distribution business with a strong heritage and decades of trading success to hire a Internal Sales Manager. The company is known for its reliability, customer focus, and long-standing relationships across Northern Ireland.

The business has grown through both organic expansion and acquisitions and continues to evolve as a leading supplier within the electrical wholesale sector in Northern Ireland.

Roles & Responsibilities

• Lead and manage the Internal Sales team (7 people), ensuring strong performance, collaboration, and accountability across the department
• Oversee day-to-day internal sales activity, including inbound phone orders, trade counter queries, and customer service interactions
• Act as the key liaison between Internal Sales, Head of Operations, Stores, and wider business functions to ensure full operational alignment
• Ensure pricing updates, margin requirements, and supplier-driven changes are accurately implemented and communicated across the business
• Identify opportunities to improve internal processes, workflows, and customer responsiveness
• Support customer retention and contribute to identifying opportunities for new business growth in collaboration with external sales colleagues
• Report directly to senior leadership on performance, challenges, and improvement initiatives

Essential Criteria

• Proven experience in a sales management, internal sales leadership, or commercial operations role
• Strong commercial acumen with a clear understanding of margins, pricing, and supplier/customer dynamics
• Experience managing or supervising teams in a fast-paced customer-facing environment
• Highly organised with strong attention to detail and the ability to manage multiple priorities
• A proactive, solutions-focused approach with a strong sense of ownership and accountability

Desirable Criteria

• Experience within electrical wholesale, distribution, construction supply, or similar B2B trade environments
• Familiarity with trade counter operations or inbound order processing environments
• Exposure to pricing implementation, supplier negotiations, or margin control processes

What's On Offer

• Base salary of £50,000 - £55,000
• Discretionary annual bonus
• 5% employer pension contribution
• Full private medical cover after 6 months
• 21 days annual leave plus Christmas closure (without using holiday entitlement)

How To Apply

• To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group on 02896935491 .
• Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs
• MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
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