Interim Assistant Director

MCS Group is partnering with the Business Services Organisation (BSO) to recruit a dedicated, detail-oriented professional to join their Strategic Planning & Customer Engagement directorate as a Band 8C Assistant Director of Strategic Planning & Customer Engagement. Based at the BSO Headquarters on Franklin Street in Belfast, this is a vital role supporting the Director and Executive Leadership Team in enabling the organisation to deliver on its strategic goals and significant transformation agenda.

This isn't a role for someone who wants a standard, predictable routine. This is for an adaptable senior leader who thrives in a fast-paced environment and is ready to support critical clinical operations, regional collaboration, and continuous service reform across Health and Social Care.

Requirements

• Qualifications & Experience: At Least, 3 years of experience in a senior management role (reporting directly to an Assistant Director, Head of Service, or above), leading in at least 3 core functions such as Customer Service, Service Improvement, Performance Management, Strategic Planning, Risk Management, or Corporate Governance.
• Performance & Change Management: A minimum of 3 years of experience delivering against challenging Performance Management Programmes, meeting key targets, leading organisational change, and managing teams, large scale stakeholders, and financial budgets.
• Skills: In-depth knowledge of corporate governance, SLA/contract management, and quality improvement. Excellent oral and written communication skills are essential for delivering complex briefings and reports to senior stakeholders.
• Travel: A current full driving licence valid for the UK and access to a car upon appointment (waived if a disability prohibits driving but an approved alternative form of transport is available).

Your Responsibilities

• Strategic Planning & Business Development: Leading the co-ordination of BSO's strategic planning processes, managing the annual BSO Business Plan, and implementing corporate wide customer relationship and service improvement strategies.
• Customer Engagement & Service Level Management: Acting as a champion for external customers, negotiating Service Level Agreements (SLAs), creating corporate feedback mechanisms, and managing contract management and demand forecasting.
• Performance Management Framework: Designing and deploying an organisation-wide performance management framework, identifying key performance indicators, and presenting timely, accurate performance data to internal and external stakeholder groups.
• Governance, Risk & Executive Operations: Managing the operational production of the Corporate Risk and Assurance Report and Board Governance Assessments. This includes providing operational management for the Office of the Chair and Chief Executive, complaints management, and sustainability initiatives.
• Senior Directorate Leadership: Serving as an active member of the Directorate's Senior Management Team, leading on policy development, and deputising for the Director at meetings of the BSO Board, Executive Leadership Team, and Department of Health accountability reviews.

Why This Role?

This role offers a unique opportunity to build a rewarding career within a specialised branch of healthcare administration and business support services. You will work within a supportive team environment that champions high standards of personal accountability, professional excellence, and public service confidence. The BSO is deeply committed to ensuring a progressive, collaborative workplace where all senior staff contribute directly to high-quality regional strategies and service delivery.

What's on Offer

• Competitive Salary: Band 8C £76,965 per annum (pro-rata £39.36/h)
• Duration: Interim cover contract for initially 5 months.
• Flexible Working: Full-time hours (37.5 hours per week) with fixed working patterns and provisions to discuss day-one flexible working opportunities.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Grace Fleming on 02890 490906.

You must have eligibility to work in the UK. As part of the recruitment process, successful candidates will be required to produce original educational certificates and may need to undergo an Enhanced Disclosure Check through Access NI before any appointment can be confirmed.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles: www.mcsgroup.jobs/jobs

All conversations will be treated in the strictest of confidence.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.