Implementation Delivery Manager

Location: Belfast (Hybrid)

Are you an experienced implementation or service delivery leader looking for an opportunity to lead customer-focused technology projects while shaping and growing a professional services function?

We're partnering with an established technology organisation seeking an Implementation Delivery Manager to take ownership of successful software deployments, customer outcomes and the continued development of its delivery function.

This is a fantastic opportunity for someone who enjoys combining people leadership, customer engagement, project delivery and commercial responsibility within a growing software environment.

The Role

As Implementation Delivery Manager, you will lead a professional services team responsible for delivering successful software implementations, customer onboarding, training and consultancy services.

You'll ensure customers are achieving maximum value from their technology investment while improving delivery processes, team performance and the commercial success of the implementation function.

This role will suit someone who enjoys being hands-on with customers, understands complex technology delivery and has the ambition to grow a services function.

Key Responsibilities

• Lead and develop a customer-focused implementation and delivery team.

• Oversee software implementations, deployments, upgrades and customer projects.

• Manage project planning, scheduling, resources and delivery timelines across multiple workstreams.

• Build strong relationships with customers, acting as a trusted advisor throughout implementation.

• Ensure customers successfully adopt solutions and receive ongoing value from the platform.

• Improve delivery processes, ways of working and operational efficiency.

• Drive utilisation and growth of billable professional services.

• Identify opportunities for additional consultancy, training and customer support services.

• Work closely with Engineering, Product and Support teams to ensure successful customer outcomes.

• Mentor and develop team members while building a culture of continuous improvement.

About You

We're looking for someone with experience across:

• Software implementation, professional services, consulting or service delivery.

• Leading customer-facing delivery teams.

• Managing complex technology projects.

• Working with enterprise software platforms, infrastructure, data or SaaS solutions.

• Resource planning, scheduling and managing billable delivery teams.

• Stakeholder management across technical and non-technical audiences.

• Process improvement and operational excellence.

• Developing teams and improving delivery capability.

You'll bring a consultative approach, strong communication skills and the ability to balance customer success with commercial objectives.

What's on Offer?

• Opportunity to lead and shape an established implementation function.

• Significant influence over customer delivery strategy and service growth.

• Leadership role within an ambitious technology organisation.

• Competitive salary of up to £75,000 plus extremely attractive bonus.

• Hybrid working environment - Belfast

• Opportunity to grow and develop the professional services offering.

If you're an experienced implementation leader who enjoys delivering technology solutions, developing teams and improving customer outcomes, we'd love to hear from you.

r.walker@mcsgroup.jobs

02896935487