The IT Support & Operations Careers We Support
We work with IT support professionals, service desk teams, and operations specialists across the UK and Ireland. Whether you are hiring or planning your next move, we connect people with organisations where stability, responsiveness, and user experience matter.
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IT Support Technician Jobs
IT support technician roles suit people who enjoy resolving issues, supporting users, and keeping day-to-day systems running smoothly. We support it support technician jobs focused on desktop support, troubleshooting, hardware, software, and user access.
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2025 Salary Survey
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IT Support Engineer and Technician Jobs
IT support engineer jobs and IT technician jobs suit people who enjoy hands-on technical work and taking ownership beyond basic first-line support. We support IT support engineer jobs involving systems troubleshooting, infrastructure support, automation, and escalation handling, alongside IT technician jobs focused on installations, upgrades, maintenance, and day-to-day technical support. These roles often bridge IT support and operations, giving professionals exposure to wider systems and long-term stability improvements.
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Service Desk Analyst Jobs
Service desk analyst roles are ideal for people who thrive in structured environments and enjoy being the first point of contact. We support service desk analyst jobs focused on incident management, request handling, escalation, and user communication.For employers, these roles improve response times, consistency, and user confidence in IT services.
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IT Operations Jobs
IT operations roles focus on keeping environments stable, monitored, and available around the clock. We support it operations jobs covering monitoring, incident response, patching, backups, and operational reliability. For employers, these roles protect uptime and reduce operational risk.
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Job Seeker FAQs
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What we have achieved
Our Partnerships
The technology industry never stands still — and neither do we. At MCS Group, we recruit across every major area of tech, helping businesses in Belfast, Dublin, and across the UK and Ireland find the people who move them forward.
Opportunities in Cloud, Devops and Infrastructure
Purpose-Driven Roles Across Cloud, DevOps and Infrastructure
MCS Group supports organisations building dependable cloud, DevOps, and infrastructure capability and helps people move into roles where they design, run, and scale critical systems. We work across engineering, platform, and operations environments where reliability, performance, and delivery matter. We provide clear insight into platform maturity, ownership, operating models, and delivery expectations, so both organisations and professionals understand what it takes to build resilient, scalable technology environments.
Cloud platforms depend on stable, well-supported operations to perform reliably. Explore this section if your role supports cloud environments, platform tooling, or cloud-based applications, or if your work regularly crosses into cloud engineering and architectural decisions.
Support teams often work alongside DevOps, platform, and site reliability engineers to keep systems running. Explore this section if your responsibilities include automation, monitoring, incident response, release support, or improving how teams operate in live environments.
Core infrastructure provides the foundation for IT support and operations. Explore this section if your work focuses on networks, servers, storage, or hybrid environments, and if you are responsible for maintaining performance, connectivity, and system availability.
Support teams play a critical role in keeping business systems available and effective. Explore this section if you support CRM, ERP, or other enterprise platforms, and if your work involves troubleshooting, user support, and maintaining application reliability across the organisation.
Supporting Teams That Test What Actually Matters
Strong offensive security capability is measured by what testing actually reveals, not by reports or tools alone. Penetration tester jobs, ethical hacker jobs and red team operator jobs may look similar on paper, but the real difference shows in how specialists think, test and adapt when assumptions break.
What Does Effective Testing Look Like?
Offensive security work lives in scope, access and judgement. We focus on how testers explore environments, validate impact and communicate findings that engineering teams can act on.
Learn MoreAre Your Tests Finding What Matters?
Effective offensive security is not about volume. It is about relevance.
- Penetration testers who uncover real attack paths, not just known issues
- Ethical hackers who align findings to business risk
- Red team operators who simulate realistic adversary behaviour
We connect organisations with specialists whose work leads to practical remediation, not shelfware reports.
See Our AwardsHiring Without Slowing Delivery?
Offensive security hiring often happens alongside audits, incidents or upcoming releases. We keep the process focused and efficient, with clear communication and realistic expectations, helping teams move quickly without compromising quality.
Meet Our ConsultantsDoes Your Testing Match Your Risk?
Every organisation presents a different challenge. Some need depth in application testing, others require adversary simulation or senior testing leadership. Whether you are looking to hire an ethical hacker, bring in a red team operator or expand senior penetration tester jobs, we shape recruitment around your environment.
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How Can We Help?
Let us know what you’re looking for and we’ll guide you forward.
I need to hire IT professionals.
Hiring effective IT support and operations professionals starts with understanding where pressure exists. Some teams need faster issue resolution and stronger user support, while others need experienced operators who can manage incidents, escalations, and system stability. MCS help you identify the right level of experience and connect you with specialists who keep systems running and users supported in live environments.
I need to build IT Support & Operations capability.
Building capability goes beyond filling vacancies. It means aligning hiring decisions to workload, shift coverage, tooling, and how support operates day to day. We provide structured hiring support that reflects your current operational maturity and helps you build a support function that can scale without burning out teams or compromising service levels.
I need specialist IT Support & Operations help.
Some situations demand immediate, experienced support. Whether you are facing high ticket volumes, incident spikes, or critical change, we help you access specialists who can step into high-pressure, time-critical environments. Our focus is on practical experience and professionals who can stabilise operations when it matters most.
I am looking for IT Support Technician Jobs.
IT support technician roles vary widely depending on the environment and expectations. We help you explore opportunities where your work is properly valued, teams are resourced realistically, and support is more than just first-line ticket handling. Our aim is to match you with roles that fit your skills and offer clear progression.
I want to progress into Senior IT Support roles.
Progression in IT support and operations depends on the role, environment, and level of responsibility you want to take on. We support professionals moving from IT support technician or service desk roles into senior support engineer, operations analyst, or infrastructure support positions. Our guidance focuses on the skills, tooling, and experience needed to step into greater technical ownership or broader operational responsibility.
I want to speak with an IT Support Recruiter.
A good conversation starts with understanding reality. We take the time to understand workload, escalation pressure, shift patterns, and day-to-day challenges before discussing roles or candidates. That approach leads to clearer expectations, better alignment, and support outcomes that work for both sides.
The Specialists Supporting Your Growth
Meet the Recruiters Supporting Product and Delivery Teams
You’ll work with consultants who know the stacks, the hiring pressures and the difference between someone who looks good on paper and someone who can step into a live codebase and deliver. From scaling teams to critical hires, we keep the process focused, informed and practical.
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A testimonial carousel boosts a website's credibility by displaying positive client feedback in an engaging, rotating format. This dynamic presentation of real customer experiences serves as social proof, enhancing trust and user interaction. It effectively captures visitors' attention, potentially increasing conversions and fostering confidence in the brand.
A testimonial carousel enhances a website by showcasing positive client feedback dynamically, which builds trust and credibility with visitors. It provides social proof, engaging users with real experiences, and improves user interaction through visually appealing, rotating testimonials. This feature can increase conversions and customer confidence in the brand.
There When It Matters
Find the right people. Find the right role. Make it count.
Whether you’re strengthening IT support capability or considering your next move in support or operations roles, we’re here to help you move forward with clarity. Talk to a team that understands support environments, operational pressure, and the pace of the IT support market.
I’m hiring for IT Support Technician, Support, & Operations Specialists
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