Service Desk Analyst

Service Desk Analyst

Location: Belfast
Salary: £28,000 - £30,000
Type: Permanent
We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies.

The Role

You will be responsible for providing 1st and 2nd line IT support, ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business.
Key responsibilities include:

• Providing technical support for Windows operating systems and end-user devices
• Managing and resolving service desk tickets within agreed SLAs
• Supporting Microsoft 365 and Azure AD administration
• Managing user accounts and permissions within Active Directory
• Troubleshooting hardware, software, and connectivity issues
• Liaising with third-party IT suppliers and vendors
• Assisting with problem analysis and incident resolution
• Supporting the wider IT team with infrastructure and service improvements

The Ideal Candidate

• Minimum 2 years' experience in an IT Service Desk or IT Support role
• Experience supporting Windows OS environments
• Strong knowledge of Active Directory
• Experience administering Microsoft 365 / Office 365
• Exposure to Azure AD / Entra ID
• Experience working in a structured service desk environment with ticketing systems
• Ability to troubleshoot and resolve IT issues efficiently
• Some knowledge of networking technologies
• Full driving licence and access to transport

Desirable (Not Essential)

• ITIL certification
• Experience with ServiceNow or other service desk platforms
• Exposure to Cisco Unified Communications / telephony systems

Why Apply?

• Join a well-established organisation with a supportive IT team
• Opportunity to develop your technical skillset
• Exposure to a modern Microsoft technology stack
• Clear opportunities for career development
  

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:
? 028 9693 5515
? d.oconnor@mcsgroup.jobs
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.