Service Desk Analyst

Service Desk Analyst - Dedicated Client Support

Location: Belfast (Office-Based_
Salary: 40000-50000
Hours: Monday-Friday, 12-9pm

My client, a growing MSP, is seeking a Service Desk Analyst to provide fully dedicated support to one of their largest financial services customers.

This is not a generalist helpdesk role supporting hundreds of clients. You'll work exclusively within a multi-strategy investment platform environment, supporting technically sophisticated users across trading and investment teams. The infrastructure is hybrid and highly regulated, meaning security, access control, and rapid issue resolution are critical.

The Role

You will:

• Deliver high-quality end-user support via phone, email, and chat

• Manage incidents and service requests through ServiceNow

• Support Microsoft 365 (Exchange, Teams, SharePoint)

• Troubleshoot hybrid Active Directory environments

• Manage onboarding/offboarding and user access controls

• Handle email security alerts and phishing investigations

• Troubleshoot VPN (Palo Alto), Citrix, and RDP connectivity

• Support device management, patching, and endpoint performance

• Maintain documentation and escalate complex issues when required

What We're Looking For

• 3-4 years' technical support/helpdesk experience

• Strong Microsoft 365 and AD troubleshooting skills

• Experience with email security and identity management

• Endpoint support across Windows (Mac advantageous)

• Familiarity with RMM tools (Ninja, Kaseya, Datto beneficial)

Certifications aren't essential - attitude, common sense, and problem-solving ability are.

The Person

My client values strong cultural fit just as highly as technical capability. They're looking for someone who:

• Delivers exceptional customer service

• Takes ownership of tickets through to resolution

• Is personable, proactive, and collaborative

• Is keen to learn and develop

The role is office-based initially to support knowledge transfer and team integration, with potential flexibility once established.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.