Senior IT Support Engineer (MSP)

Senior IT Support Engineer (L3) - MSP

Mid Ulster | £40,000 - £45,000 | Office/Field-based (5 days on-site)

The Opportunity

We're working with a well-established Managed Services Provider in Mid Ulster that is experiencing significant growth and looking to bring in a Senior IT Support Engineer (L3) to strengthen their technical team.
This is a hands-on, senior role where you'll play a key part in delivering projects, onboarding new clients, and acting as the escalation point for complex technical issues.
You'll be joining a tight-knit team and working directly with senior leadership, with real ownership and impact from day one.

What You'll Be Doing

• Leading the setup and onboarding of new client environments
• Deploying and configuring Microsoft 365 tenancies
• Installing and configuring servers, firewalls, and networking equipment
• Acting as the senior escalation point for complex IT issues
• Supporting a range of client environments across NI and the UK
• Visiting client sites regularly to deliver hands-on support
• Working closely with internal team members to improve service delivery

What We're Looking For

• Proven experience in a senior IT support / L3 role
• Strong hands-on experience with:
  • Microsoft 365 / tenancy setup
  • Servers and infrastructure
  • Firewalls, routers, and networking
• Ability to work independently and take ownership of technical delivery
• Comfortable in a client-facing environment
• Strong troubleshooting and problem-solving skills
• Full driving licence and willingness to travel to client sites

MSP experience is desirable but not essential.

The Environment

• Fully on-site role with regular client visits
• Fast-paced, varied workload across multiple environments
• Close-knit, collaborative team
• High level of autonomy and responsibility

Why Apply?

• Join a growing, reputable MSP with a strong client base
• Work on a wide variety of technologies and projects
• Opportunity to make a real impact in a small team
• Gain exposure to diverse client environments and technologies

Interested?

If you're a strong L3 engineer looking for a hands-on role where you can take ownership and grow with a business, apply now or get in touch for a confidential chat.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:

Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities