Senior ICT Infrastructure Analyst

MCS Group is proud to be partnering with the Northern Ireland Assembly in their search for a Senior ICT Infrastructure Analyst.

The Role

Reporting to the Lead ICT Infrastructure Analyst, this role plays a key part in supporting the smooth running of the ICT Infrastructure team, ensuring a secure and reliable ICT environment for Assembly Members, Party Support and Secretariat staff within Parliament Buildings, as well as MLA constituency offices across Northern Ireland.

A major focus of this position will be server and network management within a complex and high-demand environment.

Key responsibilities include:

• Providing high-quality technical support and advice via phone, email and in person.
• Diagnosing and resolving infrastructure and system issues, ensuring full resolution.
• Managing and maintaining MS Windows Server 2012 (or later) within a Windows Hyper-V 2019 environment.
• Supporting and managing services within the Microsoft Azure cloud environment.
• Managing and maintaining MS Exchange 2016 (or later) on-premise and Microsoft 365 email systems.
• Managing and maintaining Microsoft Active Directory and cloud identity services.
• Managing and configuring TCP/IP network equipment including switches, routers, firewalls and remote access equipment.
• Investigating system alerts and implementing appropriate responses.
• Planning for disaster recovery and creating contingency plans in the event of security breaches.
• Supporting secure remote access and smart devices.
• Assisting in the development and maintenance of standard Windows 10 (or later) device configurations.
• Supporting in-house developed applications using Microsoft technologies (including DevOps pipelines and Company Portal).
• Building strong relationships with senior stakeholders, providing advice and technical guidance.
• Ensuring compliance with Assembly Commission policies including Equal Opportunities and Dignity at Work.
• Managing information and records in line with statutory and organisational requirements.

This is a highly responsible infrastructure role within a secure public sector environment, requiring strong technical capability and excellent communication skills.

The Person

Applicants must demonstrate one of the following:

Option 1:

• At least a HND in Computing or a relevant ICT discipline (minimum 50% computing content)
  AND
• At least 1 year's experience working in a challenging Infrastructure Support/Service Desk environment

OR

Option 2:

• At least 3 years' experience working in a challenging Infrastructure Support/Service Desk environment

Applicants must also demonstrate at least one year's experience in one or more of the following technical areas:

• Managing MS Windows Server 2012 (or later) within a Windows Hyper-V 2019 environment
• Managing MS Exchange 2016 (or later) on-premise and Microsoft 365 email systems
• Supporting and managing the Microsoft Azure environment
• Supporting and administering a TCP/IP based network, including at least two of the following:
• Remote access equipment
• Firewalls
• Switches
• Routers

In addition, applicants should be able to demonstrate:

• The ability to analyse business requirements and produce logical, customer-focused solutions
• Strong interpersonal and written/oral communication skills, including explaining technical concepts in non-technical terms
• The ability to manage a heavy, diverse and unpredictable workload
• Experience working collaboratively within a team to meet agreed objectives

The Rewards

As the successful applicant, you will receive:

• £36,122 per annum
• £1,971 salary supplement per annum
• Excellent annual leave allowance
• On-site parking
• The opportunity to work within a highly respected public sector organisation supporting democratic processes
• A collaborative and professional working environment

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Zachery Downes on 028 9693 5501 or email z.downes@mcsgroup.jobs.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Even if this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs.