Production Support Team Lead

Production Support Team Lead

Belfast | Hybrid Working
Manager Level

About the Company

We are a global technology-driven financial services organisation operating at scale across international markets. The business provides critical infrastructure, platforms, and data solutions that support high-volume, high-availability trading environments.

With a long-established history and a significant international footprint, the organisation employs thousands of people worldwide and operates across multiple regions and time zones. Technology is central to the business, underpinning complex, mission-critical systems that demand reliability, performance, and continuous improvement.

The Opportunity

This is a key leadership role within a production environment undergoing transformation. As Production Support Team Lead, you will play a central part in strengthening how Production Support aligns with business needs, improving operational resilience, and driving service excellence.

Based in Belfast, you will lead a local Level 2 Production Support team and act as the primary escalation point for critical production issues. This is a hands-on role combining technical depth with people leadership, supporting complex distributed applications across on-premise and cloud-based environments.

Key Responsibilities

Technical & Operational

• Lead and manage Belfast-based resources within a global Production Support function

• Provide Level 2 support for business-critical applications in a high-availability environment

• Act as the escalation point for complex production incidents, performing root cause analysis and resolution

• Manage Incident, Problem, and Change Management processes in line with ITIL principles

• Oversee application installations, upgrades, fixes, and enhancements across production and non-production environments

• Monitor application performance, system health, and service availability

• Manage application stacks across environments in collaboration with international support teams

• Develop and maintain automation scripts (Shell, PowerShell, Perl, Python, SQL)

• Create and maintain technical documentation, including runbooks and troubleshooting guides

• Lead major incident calls and production-related initiatives

• Submit and manage change control requests

Leadership & Management

• Drive team performance against agreed objectives and service standards

• Monitor and report on operational KPIs

• Plan workloads, resource allocation, and operational priorities

• Promote strong collaboration with technology and business stakeholders

• Develop learning and development roadmaps for team members

• Support recruitment and internal mobility initiatives

Essential Experience & Skills

• Proven experience leading a Level 2 Production Support team

• Strong experience with Windows Server environments

• Advanced Unix/Linux skills

• Strong SQL skills (T-SQL, SQL Server Management Studio)

• Working knowledge of networking tools (SSH, SFTP, traceroute)

• Scripting experience in PowerShell, Bash, or Perl

• Strong understanding of ITIL-based support processes

• Experience with monitoring and observability tooling

• Demonstrated use of automation to improve efficiency

• Solid understanding of Change Management

Desirable

• Exposure to cloud or hybrid architectures

• Knowledge of HTML, JavaScript, or CSS

• Additional database optimisation experience

• Familiarity with CI/CD pipelines and DevOps practices

Why Join?

• Lead a critical function within a large-scale, technology-led organisation

• High-impact role supporting complex, business-critical systems

• Opportunity to shape team structure and operational processes in Belfast

• Hybrid working model

• Strong focus on learning, development, and career progression

• Inclusive culture where diverse perspectives are valued

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.