Payroll Service Delivery Manager

Are you passionate about delivering high-quality, efficient services and driving continuous improvement in a fast-paced, customer-focused environment? We are seeking an experienced leader to oversee the day-to-day delivery of payroll services, ensuring exceptional standards, strong team performance, and effective collaboration across a complex operational setting.

The role:

• Provide senior leadership for the day-to-day delivery of payroll services, ensuring high-quality performance against SLAs, KPIs, and statutory requirements.
• Lead, manage, and develop large operational teams, driving performance, engagement, and continuous improvement.
• Oversee service delivery planning and implementation, ensuring efficient, customer-focused payroll operations across multiple service areas.
• Identify and deliver process improvements, system enhancements, and transformation initiatives to improve service efficiency and effectiveness.
• Manage stakeholder relationships, resolving service issues and ensuring effective communication and collaboration across internal and external partners.
• Ensure robust governance, compliance, and risk management, including financial controls, audit readiness, and data integrity.
• Deputise for senior leadership as required, representing the service in high-level forums and contributing to strategic planning and decision-making.

The Person

As the successful candidate you will have the following background and experience:

Essential:

• Degree or relevant professional qualification in Finance/Business, or substantial middle management experience in payroll/finance service delivery within a large complex organisation, along with experience managing teams and delivering results through others.
• Proven experience working with a range of stakeholders and delivering performance improvement initiatives with measurable outcomes.
• Strong organisational, communication, and influencing skills, with the ability to manage competing priorities, hold teams to account, and work effectively in a high-pressure, customer-facing environment.
• Knowledge of payroll processes and PAYE legislation, with the ability to analyse complex information to support decision-making and service improvement.

What's in it for you?:

• Annual salary of £53-61k
• Hybrid working arrangements
• Flexible working arrangements
• 37 days annual leave
• The opportunity to contribute to the delivery of a high-quality payroll service that supports essential frontline services.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Meghan Hamilton, Senior Recruitment Consultant on 02896935508 or on email at m.hamilton@mcsgroup.jobs.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs