IT Support Technician

Location: Northern Ireland
Salary: £35-40k
Type: Permanent

The Company

A leading and rapidly growing manufacturing organisation is seeking an IT Support Technician to join its internal IT team. This is an excellent opportunity to work within a dynamic environment where technology plays a key role in supporting business operations and innovation.
You will provide hands-on technical support to internal users while helping maintain the stability, performance, and security of the company's IT systems and network infrastructure.

The Role

As IT Support Technician, you will be responsible for delivering high-quality IT support across the organisation while assisting with ongoing infrastructure improvements and technical projects.
Key responsibilities include:

• Providing day-to-day IT support for desktops, laptops, printers and mobile devices
• Supporting LAN, WAN and wireless network infrastructure
• Troubleshooting hardware, software and connectivity issues
• Managing and resolving IT incidents and service requests
• Working with Active Directory, Group Policy and Microsoft 365 administration
• Supporting network troubleshooting and security improvements
• Coordinating with external vendors when required
• Maintaining documentation and knowledge base articles
• Assisting with IT infrastructure projects and improvements
• Providing guidance and basic training to end users

What We're Looking For

• 3-5+ years' experience in an IT Support / Service Desk role
• Strong experience supporting Windows environments
• Experience with Active Directory and Microsoft 365
• Knowledge of network troubleshooting and infrastructure support
• Strong problem-solving and communication skills
• Customer-focused mindset with excellent user support skills
• Ability to work independently and within a team

Desirable:

• Experience with Service Desk platforms (e.g. ServiceNow)
• Exposure to firewalls, networking protocols or cybersecurity practices
• Relevant IT certifications or third-level qualification

Why Apply?

• Join a growing organisation with a modern IT environment
• Opportunity to gain exposure to infrastructure and networking projects
• Work in a collaborative IT team with opportunities for development
• Competitive salary and benefits package

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:
? 028 9693 5515
? d.oconnor@mcsgroup.jobs
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.