IT Specialist

IT Support Specialist

📍 Newry, Northern Ireland (office-based)
🌍 Supporting a UK satellite office with planned expansion into the USA
🕒 Full-time, Permanent - Monday to Friday
💰 £35,000-£40,000 per annum

About the Company

A well-established and growing international organisation operating within the environmental and sustainability sector is seeking an experienced IT Support Specialist to join its internal IT function. The business supports multi-site operations and is continuing to scale globally, with IT playing a key role in enabling growth, security, and operational efficiency.

The Role

This is a hands-on 1st and 2nd line IT Support position, supporting end users, systems, and infrastructure across multiple locations. You will work closely with external IT partners and internal stakeholders, providing day-to-day support while contributing to ongoing projects, compliance initiatives, and continuous improvement.

Key Responsibilities

Technical Support

• Deliver first- and second-line IT support to users across the organisation.

• Install, configure, and troubleshoot hardware, software, and peripherals.

• Monitor system performance and complete routine maintenance tasks.

• Manage onboarding and offboarding, including secure device setup and data handover.

Network & Systems

• Maintain LAN/WAN connectivity, firewalls, VPNs, and internet services.

• Administer Microsoft 365, including Intune, Entra ID, and BitLocker.

• Oversee backups, patching, updates, and cybersecurity controls.

• Support secure and resilient IT operations across all sites.

IT Operations & Governance

• Maintain accurate ticketing records, documentation, and audit evidence.

• Manage IT asset registers and software licensing.

• Ensure compliance with internal IT policies, GDPR, and security standards.

• Act as the internal point of contact with MSPs and third-party vendors.

Projects & Continuous Improvement

• Support IT-related projects, including business systems and platforms.

• Assist with ISO27001 and Cyber Essentials audits and staff awareness activities.

• Create simple user guides and deliver basic IT training.

• Proactively identify improvements to systems, processes, and security posture.

Key Requirements

• Degree or diploma in IT, Computer Science, or related discipline (or equivalent experience).

• 3-5 years' experience in a similar IT support or infrastructure-focused role.

• Strong knowledge of Windows OS, Microsoft 365, and IT security fundamentals.

• Experience supporting networks, endpoints, and remote users.

• Excellent communication skills and a proactive, solutions-focused mindset.

• Comfortable working independently in a multi-site environment.

• Exposure to ISO27001 and Cyber Essentials is desirable.

• IT certifications are advantageous.

• Clean driving licence and passport preferred; occasional travel required.

Benefits

• Private Health Insurance (employee, partner, and children up to age 25) after qualifying period.

• Death in Service Life Insurance.

• 30 days' annual leave.

• Ongoing training and career development.

• Stable, supportive environment within a growing international organisation.