IT & Application Support Engineer

IT & Application Support Engineer
Location: Belfast
Salary: £28,000 - £32,000
Type: Full-time | Office-based
An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This is a hands-on role supporting day-to-day IT issues and business-critical systems, ideal for someone who enjoys problem-solving and working closely with end users.

The Role

You will act as a first point of contact for IT and application-related issues, supporting users across the business. The role involves a mix of general IT support and application support, requiring strong communication skills and a structured troubleshooting approach.

Key Responsibilities

• Provide 1st line IT and application support to internal users
• Troubleshoot hardware, software, and system issues
• Support internal business systems and applications
• Communicate clearly with users, keeping them updated on progress
• Escalate issues where appropriate and work with wider IT teams
• Run basic SQL queries to help investigate application issues

Experience & Skills Required

• Minimum 2 years' experience in a 1st Line IT Support or Application Support role
• Strong customer-facing and communication skills
• Logical, methodical approach to problem-solving
• Confident supporting a wide range of users
• Basic SQL knowledge is essential

Salary & Benefits

• £28,000 - £32,000 depending on experience
• 34 days annual leave (including statutory days)
• Private healthcare
• Pension scheme

Working Pattern

• Monday to Friday, 9:00am - 5:30pm
• 1-hour lunch
• Fully office-based in Belfast

Interview Process

• Two interview stages
• Short SQL test (completed remotely, approx. 30 minutes)