Internal Sales Advisor

Overview

We are delighted to be recruiting for an Internal Sales Advisor on behalf of a rapidly growing organisation in the construction industry. This role sits at the heart of the sales operation, acting as the primary point of contact for customers throughout the order journey and ensuring a best-in-class customer experience.

This is an excellent opportunity for a commercially driven and proactive individual who thrives in a dynamic environment and is motivated to contribute to revenue growth while delivering exceptional service. The successful candidate will play a key role in supporting sales performance, strengthening customer relationships, and promoting a strong "one team" culture across the business.

Role & Responsibilities

• Manage customer enquiries from initial contact through to order completion, ensuring all interactions are handled within agreed service parameters
• Deliver outstanding customer service through strong verbal and written communication, maintaining a professional and positive approach in all situations
• Accurately process customer orders, ensuring a high level of precision to enhance overall customer satisfaction
• Operate effectively in a fast-paced environment, multitasking between inbound calls and order processing
• Support sales growth by identifying opportunities within existing and prospective accounts
• Generate and follow up on quotations, working towards defined conversion targets
• Proactively upsell products to increase order value, specification, and overall revenue
• Develop a strong understanding of the full product range to confidently respond to customer queries via phone, email, and in person
• Act as a brand ambassador, representing the company professionally at all customer touchpoints
• Maintain and update ERP and CRM systems in line with organisational processes and market demands
• Collaborate closely with internal teams to ensure a seamless and positive customer experience

Essential Skills & Criteria

• Strong communication skills
• Ability to work both independently and collaboratively within a team environment
• Highly organised with the ability to manage multiple tasks simultaneously
• Positive, resilient, and proactive attitude, particularly in high-pressure situations
• Commercial awareness with a focus on identifying and closing sales opportunities
• Previous experience in sales, customer service, or administrative roles

What's on Offer

• 27K base salary with a bonus structure
• Opportunity to join a high-growth company with strong market momentum
• Supportive and collaborative working environment
• Clear career progression opportunities within a growing organisation
• Comprehensive benefits package including private healthcare and 25 days holiday + 7 bank holidays

How To Apply

• To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group on 02896935491 .
• Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs
• MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
• Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.