Customer Success Manager

MCS Group is working with a fast-growing FinTech business which is looking for a commercially minded Customer Success Manager to join their team. Joining an established, yet growing Customer Success function, the Customer Success Manager will report directly to the Customer Success Director and will work closely alongside a team of experienced CSMs.

The company already supports thousands of customers across Europe and the UK with technology that helps organisations automate complex regulatory, tax and reporting requirements. Demand is strong, the customer base is loyal, and there's plenty of room to grow accounts.

This Customer Success Manager will work closely with enterprise level accounts, helping them stay compliant with evolving regulations while identifying opportunities to expand the partnership.

What you'll be doing

• Managing and developing a portfolio of customers using our clients technology and services.
• Acting as a trusted partner as new regulations and reporting requirements emerge
• Identifying growth opportunities within existing accounts
• Working closely with customers to ensure they maximise the value of the platform
• Driving cross-sell opportunities across the wider product suite

What they're looking for

• Experience in Customer Success, Account Management or Business Development within SaaS or FinTech
• Someone who enjoys building relationships and spotting opportunities, not just reacting to support queries
• Comfortable managing a large portfolio of accounts
• Strong commercial mindset - able to grow revenue from existing customers
• Any exposure to regulatory reporting, financial services, or compliance technology would be a big plus.

Salary

• Up to £50,000 depending on experience with bonus and commission on top.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

All conversations will be treated in the strictest of confidence.