Customer Success Executive

MCS Group are thrilled to be partnering with a dynamic and rapidly growing fintech company who are looking to recruit a Customer Success Executive to join the growing team in Belfast.

This is an exciting opportunity to join a supportive team where you can make a real impact, develop strong client relationships, and drive mutual growth. If you are ambitious, customer-focused, and ready to take ownership of accounts while progressing your career, we want to hear from you!

Roles & Responsibilities

• Own and manage relationships with multiple client accounts, acting as a trusted advisor and identifying opportunities for growth.
• Negotiate contracts and product opportunities that deliver value for both clients and the business.
• Represent the company at customer meetings, conferences, and exhibitions (some UK travel required).
• Understanding industry trends and customer needs to proactively identify growth opportunities.
• Provide product support, collaborating with internal teams to resolve customer issues efficiently.
• Onboard new customers and ensure seamless integration across teams.
• Monitor, report, and communicate business activities accurately to clients and management.
• Collaborate with engineering and product teams to ensure alignment on new product rollouts and updates.

Essential Criteria

• Minimum of 1 year's experience in a customer-facing, account management role (technology, consulting, insurance, financial, or utilities sectors preferred).
• Proven ability to manage multiple B2B relationships in a target-driven environment.
• Strong analytical skills with the ability to interpret and act on data.
• Excellent MS Office skills, particularly Excel.
• Self-motivated and able to self-educate.
• Strong written and verbal communication skills, confident in face-to-face and virtual interactions.
• A degree with ideally a grade of 2:1 in a business or IT field.

What's On Offer

• Competitive base salary + performance-related bonus
• 30 days annual leave (including public holidays)
• Contributory pension scheme
• Training and development opportunities
• Opportunities for career progression in a growing, supportive team
• Employee discount reward scheme
• Medical insurance
• Hybrid working arrangements

How To Apply

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group on 02896935491 .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

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