Technical Support Manager

MCS Group is delighted to announce an exclusive new opportunity for an experienced Technical Support Manager to join a growing international organisation on an interim basis to lead their highly successful support team. This is a fixed term contract opportunity for 12 months with the opportunity to join the team permanently on completion.

(Flexible Hybrid - County Louth)

The Role:

We're looking for a people-first leader to guide and grow the support team. In this role, you'll:

• Motivate and develop team members through coaching, one-on-ones, and product training
• Oversee performance metrics (ticket volumes, SLA adherence, resolution times) and drive continuous improvement
• Manage new hires, support onboarding, and ensure a positive, high-performing team culture
• Lead daily stand-ups, track progress, and remove blockers
• Prioritise issues, assign work, and keep a close eye on team workloads
• Collaborate with cross-functional teams to resolve complex issues
• Champion process improvements and automation opportunities
• Take a proactive, supportive approach to discipline and morale building

The Person:

As well as strong communication and exceptonal problem solving skills the following is key to success;

• Multi year experience leading a technical support team

• Experience with ticketing tools

• Solid understanding of ERP/CRM systems

• Strong prioritisation and task management skills

• Full right to work in Ireland (Stamp 4/EU Citizenship). No sponsorship is available for this position.

The Rewards:

• Competitive Salary up to 65,000 per annum.
• Flexible working model
• Employee Equity Scheme
• Pension
• Health Insurance

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Calum Omand Specialist Recruitment Consultant at MCS Group 015259641.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs