Team Lead - Compliance & Operations

Team Lead - Quality & Compliance Operations
Location: Belfast
Department: Business Services/Technology

The Opportunity
My client is seeking a Team Lead to oversee a busy operational team within their Business Services function. The successful candidate will be responsible for the day-to-day management of a team, ensuring the delivery of exceptional service standards while driving efficiency and process improvement. This is a people-focused role with the added opportunity to build technical expertise in a specialist environment.

Key Responsibilities

• Lead, mentor, and develop team members through structured feedback, one-to-ones, and team meetings

• Manage training, development, and performance to ensure continuous improvement

• Maintain high levels of service delivery, proactively addressing challenges and escalating issues where necessary

• Resource plan effectively to ensure continuity of service, including cover for absences and workload fluctuations

• Contribute to departmental projects and process enhancements

• Develop technical understanding to provide guidance and support to team operations

• Collaborate with colleagues to ensure smooth handovers across shifts

The Ideal Candidate

• Proven experience in people management within a professional services environment

• Strong leadership, coaching, and communication skills

• A genuine interest in developing technical knowledge in a document-focused setting

• Ability to manage operational challenges in a fast-paced, client-driven environment

• Commitment to delivering high-quality outcomes and excellent client service

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.

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