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IT Support Team Lead

Posted 31/03/2024

£30000.00 - £35000.00 per annum

Cookstown

Permanent

IT & Digital

Job Description

MCS Group is proud to be partnering with a growing MSP in the Tyrone area who are seeking to bring on board a New IT Support Team Lead to their small, and agile team. In this role you will take over responsibility of a small service desk team, get involved in client project work, and play a key role in improving, processes, and services across the board where you can see areas to improve.

Why this role could be ideal for you

  • Salary circa £35k
  • A brand new role within the organisation, make it your own
  • Avail of healthcare, pension and flex working benefits
  • Worl with a fantastic array of local clients
  • Progress as this company grows
  • Get involved in business-critical projects for your cleints
  • Provide IT and Cyber Security services

The role

  • Lead the service desk team
  • Deliver first-class service to your clients
  • Report and improve on key metrics
  • Streamline their processes, and automate tasks where suitable looking at areas of efficiency in the companies workflows
  • Act as a senior point of escalation for those tricker issues that come up

Needed to succeed

  • Strong technical ability across virtualisation, troubleshooting, and project work
  • Have led, mentored, or managed a team of IT professionals
  • Be able to commit to 5 days in the office or on-site in Co.Tyrone

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Andrew McKnight, Senior Recruitment Consultant at MCS Group +44(0) 28 9693 2668

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS group.jobs

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