Service Desk Team Lead

MCS Group is proud to be partnering with a growing MSP in the Tyrone area who are seeking to bring on board a New IT Support Team Lead to their small, and agile team. In this role you will take over responsibility of a small service desk team, get involved in client project work, and play a key role in improving, processes, and services across the board where you can see areas to improve.

Why this role could be ideal for you

• Salary circa £37k
• Support to gain new certifications and an annual training budget of £3k
• A brand new role within the organisation, make it your own
• Avail of healthcare, pension and flexible working benefits
• Work with a fantastic array of local clients
• Progress as this company grows
• Get involved in business-critical projects for your cleints
• Provide IT and Cyber Security services

The role

• Lead the service desk team of 2 currently
• Deliver first-class service to your clients
• Report and improve on key metrics
• Streamline their processes, and automate tasks where suitable looking at areas of efficiency in the companies workflows
• Act as a senior point of escalation for those tricker issues that come up

Needed to succeed

• Strong technical ability across virtualisation, troubleshooting, and project work
• Have led, mentored, or managed a team of IT professionals
• Be able to commit to 5 days in the office or on-site in Co.Tyrone

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Andrew McKnight, Senior Recruitment Consultant at MCS Group +44(0) 28 9693 2668

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS group.jobs