Service Delivery Manager

Service Delivery Manager - Lunn's Jewellers - Belfast

MCS Group is proud to be exclusively partnering with Lunn's Jewellers, Northern Ireland's most prestigious luxury jeweller, as they seek to appoint a Service Delivery Manager on a full-time basis. This role will initially be offered on a 12-month fixed-term contract, with a strong likelihood of becoming permanent for the right individual.
This is a rare opportunity for an experienced IT professional to take ownership of IT service delivery within a highly respected, heritage luxury brand at a key point in its digital transformation journey.

About Lunn's Jewellers

Founded in 1954, Lunn's Jewellers has been a cornerstone of Northern Ireland's luxury retail landscape for over three generations. From its flagship showroom in Queen's Arcade, Belfast, Lunn's has grown to include additional showrooms in Victoria Square and Shipquay Street, alongside dedicated brand boutiques for Rolex, OMEGA, TUDOR, Breitling, TAG Heuer and Montblanc.
Renowned for representing many of the world's most prestigious watch and jewellery brands, Lunn's is a family-owned business that places people, relationships and excellence at the heart of everything it does. With a strong reputation for quality, integrity and client service, this is a business where professionalism and values genuinely matter.
As Lunn's continues to invest in its systems, infrastructure and digital capabilities, this role will play a critical part in ensuring technology enables - rather than distracts from - a world-class client experience.

The Opportunity

As Service Delivery Manager, you will be the primary point of contact for IT across the business, operating in a standalone capacity and working closely with senior stakeholders, third-party suppliers and managed service providers.
Lunn's is currently undergoing a significant systems journey, including:

• A CRM platform in Salesforce
• Migration from Epicor ERP to Microsoft Dynamics Business Central
• A full Microsoft-stack environment
• Ongoing optimisation of EPOS, eCommerce and business systems

You will ensure these systems are delivered, supported and continuously improved in a secure, compliant and business-focused manner.
This is a highly visible role, requiring a polished, professional approach and the ability to translate technical concepts into clear, non-technical language for stakeholders across the business.

Key Responsibilities

• Act as the main on-site point of contact for all IT-related matters across the business
• Manage and coordinate third-party IT suppliers and MSPs, ensuring high-quality service delivery
• Oversee the running, optimisation and enhancement of core IT systems
• Support and embed the rollout of Microsoft technologies including Intune and Defender
• Ensure strong IT governance, security and data management practices, including GDPR compliance
• Own IT asset management, licensing and supplier contracts
• Support IT-related projects, system upgrades and integrations with key brand partners
• Communicate effectively with senior stakeholders, translating technical issues into business impact
• Maintain a structured, calm and service-led approach to IT operations in a customer-facing environment

The Person

This role will suit a senior IT generalist or service delivery professional who is comfortable operating autonomously and taking ownership.
Essential Experience & Skills:

• Proven experience in IT service delivery, IT operations or IT leadership within a standalone or SME environment
• Strong supplier and third-party vendor management experience
• Exposure to Microsoft-based environments and business systems (ERP / CRM)
• Excellent communication skills, with the ability to engage confidently with non-technical stakeholders
• A professional, polished approach suited to a luxury retail environment
• Highly organised, self-managed and comfortable working within a clearly defined remit

Desirable:

• Experience within retail, hospitality or customer-facing environments
• Exposure to Dynamics Business Central, Salesforce or ERP migrations
• Strong Excel and reporting skills

What's on Offer?

• Highly competitive salary
• Excellent bonus scheme
• Health Shield & Private Medical Insurance - Provided from Day 1
• Bupa health check every two years
• Contributory pension scheme
• 33 days annual leave + your birthday off
• Cycle to Work Scheme
• Car park pass during working hours (Belfast-based)
• 30% discount on A-Link with Translink
• Generous colleague purchase scheme
• Staff discount on selected luxury products
• The rare opportunity to help lead the future of one of Northern Ireland's most iconic and values-led luxury brands

To apply for this outstanding opportunity, please forward an updated CV today. If you would like to discuss this role in more detail, please contact Daire O'Connor, IT Infrastructure Specialist at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.