Second/Third Line Support Engineer

IT Support Engineer

Location: Co. Down
Salary: £30,000 - £35000 + Overtime Opportunities
Contract: Full-time, Permanent

The Opportunity

My client, a long-established IT services provider, is seeking an experienced IT Support Engineer to join their team based in Bangor. Supporting a diverse customer base across Greater Belfast and beyond, this organisation is known for delivering high-quality technical solutions and building long-lasting client relationships.

This is an excellent opportunity for an engineer who enjoys autonomy, variety, and direct client engagement.

The Role

In this position, the successful candidate will:

• Provide remote and on-site technical support to business clients across Northern Ireland.

• Take ownership of incidents and service requests, managing them through to resolution via a professional services automation (PSA) tool.

• Deliver IT projects including system migrations, upgrades, and hardware rollouts.

• Proactively monitor and maintain client environments using RMM tools, ensuring issues are resolved before they cause disruption.

• Build strong relationships with clients, acting as a trusted point of contact and technical advisor.

• Keep up to date with emerging technologies, continuously expanding their knowledge base.

The Person

Applicants should bring a strong foundation in IT support, ideally gained within a business or managed services environment.

Essential requirements include:

• Minimum 3 years' experience in a technical support role.

• A Level 5 qualification in an IT-related subject (or equivalent practical experience).

• Solid understanding of:

  • Microsoft Windows & Office applications.

  • Windows Server (Active Directory, Group Policy, Hyper-V).

  • Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive, Entra ID).

  • Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, firewall setup.

• Excellent communication and problem-solving skills.

• Strong organisational ability with the capacity to prioritise effectively.

• Full UK driving licence and access to own vehicle.

Desirable skills include:

• Familiarity with PSA systems (e.g., Autotask).

• Experience using RMM tools (e.g., Datto RMM).

• Knowledge of Intune, PowerShell scripting, or cloud-managed security solutions.

• Exposure to common business applications such as Sage.

What's on Offer

• Salary: £30,000 - £38,000 depending on experience, with additional overtime opportunities.

• Benefits: Private health insurance, company pension, free on-site parking.

• Location advantage: Bangor office location offers a straightforward commute with minimal traffic.

• Career development: Exposure to varied technologies and clients ensures constant learning and professional growth.

• Culture: Join a friendly, close-knit team where contributions are recognised and valued.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.