Second Line Support Engineer

2nd Line Support Engineer

Location: Larne, Co. Antrim
Salary: £30,000 - £35,000 + Bonus + Benefits

The Company

This is a fantastic opportunity to join a well-established global business with a strong local presence in Northern Ireland. The company continues to invest heavily in its people and technology, offering a professional and stable environment with long-term career security.

The Role

As a 2nd Line Support Engineer, you'll provide desktop and application support across a busy site environment. You'll also have the chance to get involved in IT projects and support specialist systems, with full training provided where required.
This position is ideal for someone with solid 1st/2nd line experience who wants to broaden their skills and contribute to a varied workload in a professional setting.
This is a varied and challenging role that will suit someone who enjoys getting stuck into different areas of IT and is looking for a professional, stable environment where attention to detail really matters. Key Responsibilities

• Desktop and application support (Windows 10/11).
• Troubleshooting hardware, printers, mobiles/tablets, and basic networking.
• ERP support - SAP or other ERP experience an advantage.
• Supporting and contributing to wider IT projects.
• Ensuring high standards of attention to detail in a regulated environment.

What They're Looking For

• 1-2 years' experience in a 1st/2nd line hybrid or 2nd line support role.
• Strong Windows desktop/application support skills.
• Professional, approachable, and detail-focused attitude.
• ERP/SAP knowledge, manufacturing sector experience, or Intune exposure - desirable but not essential.

What's On Offer

• £30,000 - £35,000 salary
• Annual performance bonus
• 25 days holiday + 8 bank holidays
• Pension contribution
• Healthcare cash plan, life insurance, Subsidised canteen, parking
• Hybrid working potential (up to 2 days WFH once settled)
• Chance to gain project exposure and learn new technologies

Why Apply?

• Variety every day - not just desktop, but project work and specialist systems.
• Small, close-knit team within a large global organisation.
• Hands-on experience with systems you won't find elsewhere.
• Stable environment with long-tenured team members and great benefits.
  
  To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.
  Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.