Quality, Risk and Audit Officer

MCS Group are delighted to be working with a market leader within the industry who are seeking to bring on a Quality, Risk, and Audit Officer to join their successful team.

The role can be based remotely, with occasional days in the Belfast office.

Founded in 2000, the organisation has a number of serviced offices spread across the UK, and comprise several different companies. They are now in a position to recruit a Quality, Risk, and Audit Officer who wants the opportunity to carve out a successful role within an award-winning and growing organisation. Due to their excellent reputation within the industry, they have a growing portfolio of clients.

My client is looking for someone motivated to make a meaningful contribution to our business and who relishes the opportunity to deliver high-quality work aligned with their responsibilities. You will be well-organised and proactive, calm under pressure, and capable of building strong relationships internally and externally.

You should possess the ability to communicate and positively influence and negotiate at all levels, both internally and externally. This role is perfect for an individual with experience in quality management or those who can create and refine internal processes.

Key Responsibilities

The successful candidate will:

• Contribute to and monitor the Quality and Compliance Monitoring Plan. This includes ensuring our plan captures the standards and clauses of ISO 9001, as well as conducting internal audits to evidence these standards and clauses.
• Undertake internal audits across functional areas of the group's business processes, providing verbal and written feedback at all levels to facilitate maintenance of high standards and improvements in business performance.
• Facilitate external audits, specifically for ISO 27001 Information Security and ISO 9001 Quality Assurance. This includes being the auditee for the relevant governance and risk sections.
• Undertake supplier due diligence, providing feedback to all stakeholders to assess the suitability and resilience of our key suppliers.
• Contribute to monitoring an effective Business Continuity Plan/Disaster Recovery Plan by working with stakeholders to update the plan and ensuring it is tested at least annually.
• Contribute to the effective implementation of our GDPR protocols, working with stakeholders on document retention policies and monitoring the implementation of data cleansing and deletion.
• Play a key role in how we record, monitor, and report incidents to improve the quality of recording and identify trends via management information, making recommendations as part of a continuous improvement program.
• Contribute to regular analysis and review of management information within the Risk and Audit team to identify trends that may impact or improve compliance, quality, or other areas in the organisation, and agree on a plan with stakeholders to embed lessons learned.
• Support all of the group's functions to map their processes and help with regular reviews and updates of their processes.
• Contribute to the production of analysis and reporting to key stakeholders on the risks of our businesses.

Experience Required for the Role

• A strong quality management background obtained from significant and relevant experience in a similar role.
• Competence and experience in implementing/assessing/monitoring ISO management standards, ISO 9001:2015, and/or ISO 27001.
• Experience in auditing and monitoring operational processes for quality assurance purposes.
• Creative and analytical approach to solving problems.
• An eye for detail, and ability to be objective.
• Ability to deal with conflicting demands, ensuring key priorities and deadlines are met through effective time management.
• Excellent knowledge of computerised systems, e.g., Microsoft Office/Windows applications.
• Excellent written and verbal communication skills, and the ability to influence the behaviour of colleagues at all levels in the business.
• The ability to understand what will add value and what will not, and the ability to tailor your approach as and when required.
• Experience in the financial sector, particularly the pensions industry, would be advantageous.
• Previous experience in compliance and data privacy is highly desirable.

Flexible Benefits

• Excellent remuneration package
• Flexible annual leave
• Flexible working (onsite, hybrid)
• Matched pension contribution
• Income protection and life assurance
• Comprehensive private medical, dental cover including an employee assistance program
• Annual health screening
• Car leasing scheme + more

For more information on this unique opportunity or for a discussion in absolute confidence, contact Matthew Woods at MCS Group or submit your CV via the link provided