Level 2 Support Engineer - MSP

Level 2 Engineer - Fast-paced MSP (Dublin)
Dublin | Hybrid (onsite during probation) | €Neg. + Bonus + Benefits

Looking for more than just another helpdesk role?
This is a chance to step into a role that blends hands-on technical support, real project delivery, and the opportunity to make a visible impact - all within a growing MSP that values its people as much as its clients.

My client is hiring a Level 2 Engineer to join a tight-knit team supporting a diverse client base across Dublin and Europe. You'll work directly with customers and get involved in everything from Microsoft 365 rollouts to network troubleshooting and endpoint management. If you thrive in a fast-paced environment where no two days are the same - this one's for you.

Why this MSP stands out

• Real ownership - not just churning tickets. You'll lead technical conversations, scope mini-projects, and help shape client outcomes.

• Progression built-in - This is a true bridge between L2 and L3, with scope to move into more senior project or architecture work.

• Supportive, growing team - Founders are still involved day-to-day. There's visibility, collaboration, and a no-egos culture.

• Broad tech exposure - Work across 100+ clients (from small firms to 800+ user setups), supporting varied environments and projects.

What you'll be doing

• Handling complex tickets across Microsoft 365, Azure AD, networking, and device management

• Supporting client-specific projects and implementations (e.g. O365 migrations, endpoint rollouts, firewall installs)

• Acting as the escalation point from Level 1, and collaborating with Level 3 engineers

• Contributing to proposals, pre-sales, and documentation - not just fixing, but improving

• Visiting client sites occasionally (travel reimbursed)

• Identifying process improvements and helping scale operations as the company grows

Tech you'll be working with

• Microsoft 365 - Exchange Online, SharePoint, Teams, security policies

• Azure AD - Conditional access, hybrid join, sync tools, device policies

• Windows Server environments - AD, GPOs, DNS, DHCP

• Endpoint management - Intune, Autopilot, Defender, BitLocker

• Networking - TCP/IP, VLANs, VPNs (e.g. SonicWALL, UniFi), firewall config

• Virtualisation - Hyper-V or VMware

• PowerShell - for automation and admin tasks

• Documentation tools - IT Glue, SharePoint, or similar

What we're looking for

• 3-6 years' total experience in IT support, with at least 1-2 years in an MSP

• A natural problem-solver who enjoys juggling varied workloads

• Confidence speaking to clients and taking ownership of issues

• Experience logging time and closing tickets efficiently

• Certifications like AZ-104, MS-102, MD-102, CompTIA Network+, or CCNA are a plus - but not essential if you've got the experience

What's on offer

• Bonus scheme (5-10% of salary, paid at Christmas)

• Pension, income protection, and death-in-service cover

• Paid-for exams with study leave

• Minimal overtime + time-in-lieu for occasional weekends

• Hybrid model post-probation (onsite expected for the first 6 months)

• Social company events at least twice a year

• Progression opportunities into senior engineering or project roles

If you're ready to take the next step in your MSP career, get in touch - even if your CV's not updated. Let's talk.

To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 016994371or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence.