Learning & Development Administrator

Ready to make a real impact on organisational performance? As an integral member of the Learning and Development team, provide a professional and customer focused administrative and front of house service to the L&D Centre, to support corporate objectives and those of the Service Support Directorate.

The role:

To provide guidance, support & training for L&D activities and the application of L&D Policies and Procedures

To work with subject matter experts in reviewing training materials and to support the development of new materials in line with National Operational Guidance/ National Occupational Standards and other legislative requirements. Finding innovative ways to translate these ideas into the LMS system.

To act as a first point of contact for all internal and external enquiries relating to operational Learning & Development support and ensure necessary communication is maintained with the Area Commander, Senior Managers and other professionals.

To provide support and guidance to the L&D function in the development of digital learning content and effective use of learning technologies such as blended learning, eLearning E-portfolios, video publications and other training material.

To be instrumental in the creation, collation and production of web-based and online training materials, using complex software.

To ensure continued and effective working relationships with key internal and external stakeholders, such as Area Commanders, Group Commanders, Area Business Managers and training providers.

First point of contact for L&D contract providers, dealing with queries, recording contract expenditure, initiating purchase orders, and dealing with invoices and credits.

Administration

To provide a high level of customer service to internal and external contacts through effective and professional communication, taking ownership of customer queries, complaints and issues, from the start through to completion.

When required, provide a high-quality and professional reception and front of house service for LDC, including reception and switchboard duties, dealing with internal and external visitors, phone calls and emails.

To ensure the accurate and timely production of relevant management information and reports for the L&D Team, LDC Senior Management, Executive Leadership Team (ELT) and the NIFRS Board, as appropriate.

To provide professional administrative support for facilitation of meetings and events, setting up and tracking the issue and return of IT and audio visual equipment, course commissioning activities, design and development of training materials.

To assist in the preparation of responses to complaints, Freedom of Information requests, Data protection requests, Ministerial, Parliamentary or NI Assembly questions

To ensure that all activities in support of L&D Interventions are completed to the highest professional standard in a timely and cost effective way, e.g. contract administration, course commissioning, subsistence, travel and accommodation provision.

To create and update resources to train and support learners i.e. user documentation, instructions and procedures. To maintain version control index of training materials and ensure compliance with Good Management, Good Records retention and disposal guidelines.

To undertake a helpdesk function dealing directly with and resolving L&D queries. Escalating queries which cannot be resolved, ensuring the taking and passing on of information is clear, concise and accurate.

Learning & Management Systems

Responsible for ensuring data held within LMS is accurate and up to date. Managing the security and use of training records in line with GDPR regulations.

Acting as the point of contact to ensure that problems and actions taken to resolve problems during planning and testing are clearly documented in a timely manner. To provide a Helpdesk function for operational L&D. To provide troubleshooting assistance for users regarding LMS and system functionality.

To ensure a partnering approach by collaborating and networking with other colleagues, stakeholders (internal/external) to promote partnership working, share learning and progress Learning and Development projects and initiatives all relating to LMS.

With regard to LMS provide the main support network for Learning and Development to support NIFRS organisational need. To engage and liaise as necessary with internal stakeholders to ensure that the LMS takes advantage of any emerging technology that will streamline and improve processes.

To take a lead role in the design and development of training programs to promote the development of new learning solutions. To provide training for staff on LMS implementation, develop support documentation and associated materials in line with end users' requirements.

Taking a lead role in the effective scheduling of NIFRS's operational training plans to support L&D Business Manager

Act as a point of contact with the software supplier to ensure any day to day issues (including support issues) are identified, resolved and escalated as required.

Take a lead role in monitoring and reviewing the effectiveness of learning solutions to ensure continuous improvement. Manage and support all areas the LMS including functionality, appearance, tabs, and settings. Build and maintain dashboards and landing pages; assign courses and programs.

Take a proactive role in dealing with the operation, use and configuration of the LMS.

To assist with the development of LMS and integration with existing and new systems.

To keep up to date with developments with regards to work already carried out in relation to LMS transition, to facilitate harmonisation of systems and processes.

The Person

As the successful candidate you will have the following background and experience:

Essential:

Possess a HNC-level qualification in a relevant subject (e.g. business administration, IT, Multimedia)

AND

Have at least two years' experience of working in a Learning & Development/Administrative role.

OR

Possess 5 GCSEs at Grade C or above (or equivalent) to include English and Maths;

AND

Have at least five years' experience of working in a Learning & Development/Administrative role.

What's in it for you?

• Hourly rate of £16.38
• Fantastic annual leave allowance (37 days)
• Flexi time
• On-site parking

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Grace Fleming, Divisional Lead - Public Sector on 02896935508 or on email at g.fleming@mcsgroup.jobs.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs