Junior Account Manager

Company Overview

MCS are delighted to be working with a well-established technology and solutions provider, recruiting for a Junior Account Manager. This company has been operating for over 35 years and continues to experience significant growth; they are looking for a Junior Account Manager to continue to grow alongside them. The company is known for its strong, supportive culture and long-standing customer relationships, with senior team members having been with the organisation for over a decade and internal promotions encouraged. The company specialises in delivering software-led solutions that help clients streamline operations, improve efficiency, and manage their day-to-day business processes, all within a supportive and forward-thinking environment

Essential Skills & Qualifications

• 1-3 years' experience in sales, account management, customer service, SaaS, or another customer-facing role.
• Excellent relationship-building skills, this is the key requirement.
• Full driving licence (required for customer visits).
• Strong commercial awareness with the ability to communicate and sell effectively.
• CRM experience essential; ERP or ticketing system experience highly desirable.
• Strong organisational skills with the ability to manage customer requests efficiently.
• Confident handling challenging conversations and identifying potential issues early.
• Background in customer support or technical support is a strong advantage.

Roles & Responsibilities

• Manage and nurture relationships within an existing portfolio of Irish customers.
• Promote products and services proactively and gain an understanding of customer needs.
• Conduct on-site customer visits and represent the company professionally.
• Respond to customer queries through the internal ticketing system.
• Maintain accurate records through CRM and ERP platforms.
• Collaborate with the wider team and contribute to meetings and internal discussions.
• Work towards quarterly targets relating to revenue, services, and customer expenditure.
• Identify opportunities, raise concerns when necessary, and ensure excellent customer experience.

What's on Offer

• A people-centric culture where work-life balance is genuinely valued.
• Hybrid working model with three days in the office, with flexibility around which days.
• On-site customer visits recognised as equivalent to an office day.
• Fortnightly team meeting every Tuesday.
• Clear progression opportunities, including promotion to full Account Manager level.
• Training and development for junior or growing professionals.
• Opportunity to work closely with Customer Success and broader commercial teams.
• A stable, reputable organisation with ongoing expansion across multiple regions.

How To Apply

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Lara McGlinchey, Associate Specialist Consultant at MCS Group on 02890490912 .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.