IT Support Analyst

Title: IT Support Analyst - Dungannon - Up to £33k
A growing multi-site business in Dungannon is hiring an IT Support Analyst (Level 2/3) to strengthen its onsite IT function. This is a hands-on role in a fast-paced environment where technology is central to operations. You'll support users day-to-day while contributing to ongoing improvements as the organisation scales.

The Role
You will be the go-to technical support resource across a busy multi-site environment, ensuring systems run smoothly and users are well supported. This is a true all-rounder position suited to someone who enjoys variety, troubleshooting, and learning bespoke systems.
What you'll be working with

• Active Directory administration (on-prem)
• Microsoft 365 / Office 365 support (hybrid)
• Azure AD / Azure-based services exposure
• Endpoint management (ManageEngine or similar)
• Power Automate workflows and process automation exposure
• Hardware troubleshooting and general end-user support
• Supporting a manufacturing/warehouse user base (onsite, hands-on)

What we're looking for

• Proven 1st/2nd line IT Support experience
• Strong troubleshooting and diagnostic mindset (common sense, logical thinking, proactive approach)
• Comfortable supporting Microsoft ecosystem technologies (AD, M365, hybrid environments)
• Helpful experience: Excel (VLOOKUP), logs/diagnostics, basic database SELECT queries (MySQL/MariaDB)
• Confident communicator with non-technical users
• Happy to work onsite in Dungannon (5 days per week initially - 1 Day WFH after 6 months)

Package and benefits

• Salary up to £33,000 DOE
• Permanent, long-term opportunity with progression potential
• Modern tech environment and a role with genuine variety
• 39-hour working week, onsite in Dungannon
• Working pattern options:
  • 09:00-17:30 Mon-Thu, 09:00-16:30 Fri
  • Or 08:30 start with flexibility to bank hours for a half-day (team-coordinated)
• 1 day WFH possible after 6 months (role dependent)
• No regular out-of-hours

Process

• In-person interview onsite in Dungannon (scenario/problem-solving based)
• Second-stage onsite sign-off meeting + references checked before offer

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:
? 028 9693 5515
? d.oconnor@mcsgroup.jobs
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.