Global Service Desk Team Lead

MCS Group is seeking an experienced IT support manager to oversee a global helpdesk team. You will be leading, developing and managing a team of service desk professionals as they troubleshoot end users' issues, and requests along with their day to day management, is this the challenge you have been seeking?

The role

• Oversee the strategic direction of a global service desk
• Be that senior point of escalation for those trickier issues that require a seasoned pro to resolve, although this will not be a heavy element of your day to day
• Engage senior teams and internal stakeholders to drive continuous improvements across the desk and your team
• Ensure key performance metrics are being hit and seek out new methods of improving these
• Train, develop, hire and manage the team underneath you

Needed to succeed

• A proven track record of team management
• Knowledge of best practices and evidence that you are capable of effect positive changes as you see fit
• A good general knowledge of, operating systems, hardware and applications

To speak in absolute confidence about these opportunities please send an up to date CV via the link provided or contact Andrew McKnight, Senior Recruitment Consultant at MCS Group +44(0) 28 9693 2668

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs