ICT Technician

Job Title: ICT Technician / Information Technology Support Officer
Band: 5
Hours: 37.5 per week
Contract: Approx. 6 months (with potential for extension)
Location: Belfast(with travel to sites across Northern Ireland as required)

The ICT Technician will be responsible for supporting and delivering a wide range of IT systems and services. As part of the IT team, the role involves providing end-user support, implementing and maintaining systems, resolving incidents, and contributing to projects that improve IT services across the organisation.

Key Responsibilities

• Provide end-user IT support, including fault diagnosis and resolution for hardware, software, and telephony systems.
• Maintain and develop Active Directory, email accounts, and VOIP systems.
• Support smartphones, tablets, and remote access solutions (Citrix, VPNs, key fobs).
• Assist with installation, configuration, and management of network hardware, switches, firewalls, and traffic management systems.
• Respond to cybersecurity threats and deploy security measures when required.
• Manage and update helpdesk tickets, ensuring accurate fault logging and timely resolution.
• Conduct site visits for deployment, maintenance, and repair of IT and telephony equipment.
• Liaise with third-party suppliers for services, hardware, and software support.
• Participate in an out-of-hours on-call rota.
• Support and mentor junior staff as required.

Essential Criteria

Applicants must meet one of the following qualification/experience routes:

• Degree (or equivalent qualification) in ICT with at least 1 year's experience supporting network-based IT systems.
• HND (or equivalent) in ICT with at least 2 years' experience supporting network-based IT systems.
• At least 4 years' experience supporting network-based IT systems without a formal qualification.

In addition, applicants must demonstrate:

• Strong knowledge of Microsoft desktop applications and Windows OS.
• Experience administering and troubleshooting IT networks (switches, routers, hubs).
• Experience with helpdesk systems.
• Experience with internet/intranet technologies.
• Full UK driving licence (or equivalent transport arrangement).
• Ability to participate in the IT on-call rota.
• Strong interpersonal and communication skills, with ability to explain technical data clearly.
• Ability to work independently and as part of a team, managing and prioritising workloads effectively.

Desirable Criteria

• Additional qualifications or training in relevant ICT disciplines.
• Broader experience across a variety of IT systems and environments.
  
  

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.
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