Head of Managed Services

Head of Managed Services

(Excellent progression opportunity for an experienced 3rd Line Engineer)

MCS Group is delighted to be partnering with a leading Telecoms organisation in the search for a Head of Managed Services, a fantastic role offering a genuine opportunity for an experienced Third Line Engineer or Technical Lead to take the next step in their career.

This is a fantastic opportunity for someone who thrives on both the technical and people aspects of IT service delivery. The successful candidate will lead a talented team, oversee managed service operations, and drive service excellence across multiple clients and projects.

The Role:

• Lead and mentor a skilled team of engineers, ensuring smooth day-to-day operations and high-quality service delivery.

• Oversee managed services, ensuring SLAs and customer satisfaction targets are consistently met.

• Act as an escalation point for complex technical issues, while also focusing on continuous improvement and innovation in service delivery.

• Collaborate closely with internal stakeholders and clients to identify opportunities for enhancement and efficiency.

• Contribute to strategic planning and the development of IT service frameworks.

The Person:

• You'll likely come from a 3rd Line / Senior Infrastructure or Service Delivery background and be eager to take on more leadership and strategic responsibility.

• Strong technical knowledge across Microsoft technologies, virtualisation, networking, and cloud solutions.

• Proven experience in customer-focused IT service delivery environments.

• Excellent communication, organisation, and team leadership skills.

The Opportunity:

This is an exceptional chance to step into a Head of Managed Services role where you can make a real impact - shaping processes, influencing direction, and leading a growing team within a supportive, forward-thinking environment.

If you're ready to take the next step in your career and move into a leadership position, this could be the perfect opportunity.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.