Head of Customer Success

Head of Customer Success

📍 Belfast (Hybrid) | 💰 £80,000 - £100,000 + benefits

We're working with a fast-growing tech company in Belfast that delivers cutting-edge training and development solutions to some of the biggest names in banking. With around 45 people in the business, they're scaling quickly and need a commercially-minded Head of Customer Success to lead and shape their customer journey.

This is a newly created role where you'll have the chance to build structure, define processes, and turn a capable team into a high-performing customer success function. If you've worked in consultancy or financial services and understand the value of land-and-expand, this one's for you.

What you'll be doing

• Leading the Customer Success team (currently 6 people) and building a clear strategy for customer engagement, growth, and retention

• Owning the post-sales journey across onboarding, adoption, and expansion

• Working closely with delivery and digital teams to ensure training solutions are impactful and scalable

• Designing customer success plans for clients in banking, focusing on AI, Data, Cyber, and leadership development

• Getting hands-on with enterprise customers - understanding their pain points, shaping solutions, and identifying opportunities for growth

• Defining internal processes across customer handovers, delivery, and feedback loops

• Playing a key role in the commercial maturity of the business - building the foundations for future revenue KPIs

What we're looking for

• Experience in a senior customer success, client delivery, or L&D solutions role

• Background in financial services, consultancy, or tech-led training environments

• Strong stakeholder management skills - ideally worked with enterprise clients (e.g. Heads of AI/Data/L&D)

• A process builder - someone who can bring clarity and structure to fast-moving teams

• Commercial awareness - not aggressive sales, but you know how to identify value and grow accounts

• Someone comfortable operating in both strategic and hands-on ways

Why this company?

• Trusted by major banks across the UK and Ireland

• Clear mission focused on helping teams upskill in emerging tech

• High-performing instructors and delivery team already in place

• Strong leadership team with a proven track record in tech and consultancy

• Real autonomy to shape the function and influence company-wide strategy

To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 0203 854 8637 send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence.