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First line technical support

Posted 21/06/2024

£24000 - £26000.00 per annum

Belfast

Permanent

IT & Digital

Job Description

MCS are delighted to be recruiting for a First line Support for a software company based in Belfast.

Our client is a Northern Ireland based company who have developed a CRM product within the tech for good space and have a client base across the healthcare industry throughout with global offices.

Due to continued growth and success they have an opportunity for first line support engineer to join their technical support team and provide support for both the installation and maintenance of the application for customers. This is a fantastic opportunity for a driven individual to join an employer of choice locally who will provide training, support and mentorship which will lead to a successful career within the IT industry.

what you will be doing

  • Provide 1st, 2nd and 3rd line technical support for customers via online chat and telephone
  • Assist with installation of software and applications on hardware and online
  • Assist with maintenance of data bases using SQL
  • Report writing
  • Provide excellent customer facing skills

Why work here

  • On the job training & mentorship
  • Develop strong skills using SQL, Windows OS and Windows Office applications
  • Clear career progression routes within the company including senior support, customer success, back end or front end roles
  • Friendly and out going team - Pizza days in office, social nights out
  • Salary £22-£26k DOE plus 25 days annual leave plus stats, birthday off, healthcare package and many more

What you need to succeed;

  • Recent graduate in Computer science or other relevant IT degree
  • Ideally have a year experience in a helpdesk support role dealing with customers
  • Have excellent communication skills both written and verbal
  • SQL or report writing skills (highly desirable)

To speak in absolute confidence about this opportunity please contact Melody Humphreys Senior Recruitment Consultant at MCS Group 02896935497 or click the apply button

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