General Manager

Are you a confident and organised professional with a passion for the Voluntary and Community Sector? Do you thrive in an environment where you can maintain and grow relatonsip0s trough operational excellence and service delivery?

MCS are recruiting for General Manager with a focus on business development and growth. This role will involve proactive outreach to voluntary sector organisations and third sector organisations promoting HR Services.

Key Responsibilities:

Operational Management

• Work collaboratively with the Director of Corporate Services in the effective management of functions and maintaining a positive, solutions-focused work environment.
• Manage, plan, organise, co-ordinate, oversee and monitor the provision of high-quality, efficient and effective services to clients,
• Develop, implement and review processes and service level agreements to ensure excellent customer service and support for organisations using our job portal and consultancy services, including client and Associate Partner SLA.
• Ensure timely assistance is provided to users of the job portal via email, phone, and other platforms
• Regularly gather and analyse user and partner feedback, in a continuous improvement environment, to enhance services and job portal functionality.
• Monitor and Interpret a range of KPls and management information and provide relevant reports to inform management decision making, recommending appropriate interventions as needed to ensure service quality and meet agreed standards and targets.

Business Development. Marketing and Promotion

• Assist the Director of Corporate Services to develop and execute marketing strategies and plans to increase brand awareness and attract new clients.
• Liaise with the Communications Manager to
• Design and deliver targeted promotional campaigns to grow awareness and drive uptake of our services.
• Develop high-quality digital content for the website and social media platforms to maximise the engagement via digital presence, utllising SEO and PPC advertising to maximise engagement and lead conversion.

• Lead the planning,and promotion of Careers Fairs or similar events to drive engagement with the job portal, and attract potential applicants to meet directly.
• Conduct market and customer research to identify industry trends, analysing metrics and making recommendations
• Attend networking events, exhibitions and industry conferences to raise profile and build strategic relationships.

Relationship Management

• Build strong relationships with key stakeholders across the voluntary and community public sector and small business sector to promote services and grow the client base
• Establish and maintain relationships with career services at universities and colleges, collaborating to promote and attract applicants to the voluntary and community sector. including exhibiting at Careers Fairs and promoting internship and job placement programs.
• Build strong relationships with a network of high-quality and trusted third-party service providers to act as Associate Partners in the delivery of additional and complementary services to organisations and actively promote Associate Partner services to grow the Sector Matters client base.
• Represent the organisation at networking events, exhibitions and Industry conferences to raise client profile and seek out new opportunities.
• Regularly update and maintain the CRM database.

Financial and Budgetary Control

• Liaise with, the Finance Manager to monitor and manage the budget, ensuring financial targets are met and resources are allocated effectively.
• Contribute to the preparation of periodic financial reports and statements including re­ forecasting for revenue and expenses
• Ensure invoices are generated, issued and paid in a timely manner in line with financial procedures
• Ensure effective cost control is in place and exercised
• Negotiate competitive rates and ensure value for money across all Sector Matters service providers, Including Associate Partners, to maximise return on investment.

General Line Management Duties

• Provide guidance and support to team members, addressing any issues or concerns promptly and effectively, fostering a positive and Inclusive work environment and promote open communication and teamwork.
• Act as a mentor for team members, helping them to set clear performance goals and objectives, aligned with organisational strategy and identify their training needs and opportunities.
• Conduct regular 121 meetings with team members to ensure effective communication and an opportunity for staff to provide input and feedback, within a continuous improvement
• Conduct performance reviews, providing constructive feedback and recognising achievements. Implement performance improvement plans when necessary. ensuring best practice approach.
• Work collaboratively with the HR Manager to resolve any employee relations issues or concerns, to ensure best practice In line with relevant polices and procedures.

Other Duties

• Participate and actively contribute to all meetings, including senior management team, executive committee and external meetings.
• Contribute to the evaluation, planning and organisation of major events
• Undertake such other duties as may from time to time reasonably require.

Essential Criteria:

A degree (or equivalent) level qualification in a relevant discipline with a strong element of Business Administration, Human Resources, Marketing, or a related field and have a minimum of 5 years' management experience to Include responsibility for:

• Operational delivery of high-quality recruitment consultancy
• Identifying new business opportunities and implementing effective business development methods.
• Developing and executing creative marketing approaches to maximise customer engagement with services and build brand awareness.
• Producing successful and fully costed customer business proposal
• Preparing budgets and monitoring financial performance, making informed financial recommendations to enhance profitability and operational efficiency.

OR

• At least 7 years' experience to Include each of the areas above.

And

• Experience of managing a team, setting targets and leading teams to deliver measurable
• Confident use of a range of software tools including MS Office. social media and web content management systems

Benefits

• Blended Working
• Annual Leave 25 Days Plus 11 Bank / Public Holidays
• Death in Service Beneit
• Learning and Development Opportunities
• Health Cash Plan
• Occupational Sick Pay

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Grace Fleming, Public Sector Manager on 02890490906 or on email at g.fleming@mcsgroup.jobs.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs