2nd Line IT Support Engineer

2nd Line IT Support Engineer | £30-40k DOE

Location: Magherafelt area (4 days per week in office + local client visits)
Salary: £30,000 - £40,000 DOE
Type: Permanent, Full-Time
Reporting to: Technical Operations Manager
Driving Licence: Essential

Overview:

A leading Managed Service Provider in Mid Ulster is seeking a 2nd Line IT Support Engineer to join their expanding technical team. The successful candidate will deliver high-quality IT support and project delivery across Microsoft 365, networking, servers, and security environments. This role is ideal for someone confident engaging with clients face-to-face, technically curious, and looking for a business that invests heavily in professional development and certifications.

Key Responsibilities:

• Provide 2nd line IT support to clients remotely and onsite across Mid Ulster and NI.

• Diagnose and resolve hardware, software, and network issues.

• Manage and support Microsoft 365 and Windows Server environments.

• Support firewall and networking configurations using Fortinet/FortiGate and Dell technologies (training provided).

• Maintain accurate documentation using internal PSA and IT management systems.

• Contribute to virtualised infrastructure (VMware / Hyper-V).

• Deliver an exceptional client experience through professional communication and proactive support.

Required Experience & Skills:

✅ Strong experience in IT Support (2nd line or strong 1st/2nd hybrid).
✅ Confident supporting Microsoft 365 environments.
✅ Solid networking knowledge - DNS, DHCP, LAN/WAN, VPNs, etc.
✅ Excellent communication and client-facing skills.
✅ Must hold a full UK driving licence and own transport.

Desirable:

• Experience with Dell infrastructure, Fortinet/FortiGate, VMware / Hyper-V.

• Familiarity with tools such as Acronis Cyber Protect, ConnectWise, Halo PSA, IT Glue, or NinjaOne.

• MSP or customer-facing IT background preferred.

Benefits & Progression:

💰 £30,000 - £40,000 DOE
🎂 30 days' annual leave (including birthday off)
💼 Pension + private healthcare from day one
🎓 Funded Microsoft, Fortinet, and Dell certifications
🚀 Structured progression pathway and technical development
🏢 Professional, modern office environment

Ideal Candidate Profile:

• Based within a commutable distance of Magherafelt/Mid Ulster

• Confident, professional, and client-facing

• Technically strong in Microsoft 365 & networking

• Keen to grow through certifications and hands-on project work

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs