Manager - Compliance and Client Related Services

MCS Group are delighted to be working with a successful firm in Belfast who are seeking to recruit a manager within their compliance and client related services team.

Job overview:

This role holds a crucial position at the firm, ensuring that the company adheres to legal and regulatory requirements, including anti-money laundering efforts, GDPR, risk, and ensures high quality of provided services to clients and manages all Belfast office staff. The role reports directly to the CEO and oversees the operations of multiple compliance and customer-related teams ensuring that financial and operational procedures as well as personal conduct within the firm to comply with all relevant and applicable laws, regulations, and contractual agreements in a manner that supports the business and its operational areas.

Responsibilities:
General Management:

• Manage Compliance and Client Services teams directly and ensure that other staff working from Belfast are provided with the same positive environment and accountability.
• Oversee the day-to-day operation and performance.
• Develop, implement, and maintain budgetary and resource allocation plans.
• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
• Serve as main point of contact and escalation.
• Resolve internal staff conflicts and client issues efficiently and professionally.

MLRO:

• Design and monitor internal AML procedures and policies relating to record keeping, reporting, risk assessment, customer due diligence measures, and management control systems.
• Ensure that all staff, contractors, and consultants are trained on anti-money laundering procedures.
• Handle preparation and management of inspections by the regulators and conduct due diligence reviews.
• Identify, investigate, and resolve all activities that are deemed non-compliant and escalate potential money-laundering activities to authorities.
• Advise senior management of any likely implications of changes to internal policies and implement annual AML plan and perform the relevant quality assurance checks to ensure adherence.
• Act as a subject matter expert for the business and point of reference to address related queries.

Compliance

• Manage and execute policies and procedures which govern the firms compliance program.
• Design and implement internal controls, policies, and procedures to ensure compliance with applicable laws and regulations, as well as third-party guidelines.
• Promote a culture of integrity and ethical decision-making across the company and manage whistleblowing policies and procedures.
• Identify and address any non-compliance, unethical behaviour, and criminal conduct through risk assessments and compliance reviews.
• Design and evaluate the data protection policies and procedures.
• Providing advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs).
• Manage regular assessments and audits to ensure GDPR compliance.
• Oversee SAR's and manage and evaluate data processing activities.
• Design and implement policy updates as required.

Client Relations:

• Drive a customer-centric culture and measure the performance of client services.
• Identify gaps in customer service across all touch points in the customer journey and address them.
• Develop and implement customer service strategy that will contribute to revenue growth.
• Improve product development through customer feedback by collaborating with all business stakeholders.
• Ensure all customer-related complaints and escalations are addressed in a timely and effective manner.
• Increase collaboration between Compliance, Fraud, and Client Services teams.

Requirements:

• Graduate degree in business studies, law, accounting or specific training in risk management.
• Extensive knowledge of regulatory and legal framework relating to the business.
• Ability to maintain strict confidentiality.
• Ability to multi-task and lead multiple teams effectively.
• Strong oral and written communication skills.
• Background in gaming, banking, financial payments industries with minimum of 3 years of experience working at a senior level.
• Ability to be strategic and measure strategy effectiveness.
• Proven track record of managing teams.

Offer

Competitive salary - £70k - £90k DOE, PMI, 20 days holiday + birthday off, 4% pension, Hybrid working (3 days in).

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Matthew Woods, Principal Consultant at MCS Group.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs