Customer Engagement Manager - Deadline For Applications

REF: BBBH29177_1631875541

  • Position: Permanent
  • Salary: £20000 to £30000
  • Location: Other

MCS Group is proud to be working alongside a well-established, global leader in software development to recruit a Customer Engagement Manager to join their talented and growing team.

My client prides themselves on their core values which are a fundamental part of their company culture. These are fun, curiosity, tenacity, empowerment, respect and integrity.

The Role:

This position will require working closely with the Sales Team to manage follow-up of quality sales leads and productive engagement with prospective customers via outreach across multiple channels. The role would be well suited to an individual looking to develop a career in Sales.

Main Responsibilities Will Include:

Ensuring a minimum set number of quality appointments are made to the Business Development Managers diaries by making outbound calls and regular outreach across a number of channels to list of qualified leads,

Achieve weekly appointment targets and agreed KPI's around contact, follow-up and reporting *

Effective use of CRM to track, assign and qualify leads

Maintenance of key MI dashboards and reporting tools

Capture CRM enhancing information and accurately update and maintain internal records and


Generation of reports as required to track business metrics

Ensuring the start of the customer journey reflects the business in a positive light



  • 2-3 Years relevant B2B Sales Experience
  • Proven record of consistently delivering against assigned target and delivering outstanding customer sales experience, particularly via remote channels
  • Customer service experience
  • Minimum of 2-3 years' experience working with CRM systems, eg Sugar, Salesforce, Act, Goldmine etc.
  • A high level of IT IiteraCy
  • Excellent written and verbal communication skills
  • Enthusiastic, energetic and passionate about personal success


  • Educated to a minimum of A-Level standard
  • Experience of operating in a SaaS business environment
  • Proven experience of leveraging social media platforms as an established network to build personal and company brand in a B2B environment e.g. Linkedln, Twitter
  • Strong presentation and interpersonal skills
  • Good level of commercial acumen

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Sasha Boyle, Specialist Consultant at MCS Group 028 96935515 ?