Application Support Engineer

REF: 901344_1570734003

10/10/2019
  • Position: Permanent
  • Salary: £30000 to £40000
  • Location: Greater Belfast

MCS Group is delighted to be working exclusively with a global FinTech giant as they grow their Client Services team in Belfast. The successful candidate will join a high performing and industry leading company who are setting the standard in the FinTech space. The Application Support Engineer will join a firm renowned for excellent training and clear career development to progress within the company.

This is a fantastic role that will allow the successful candidate to further their technical skills as well as their softer skill-set in a role which is hands on technically but also client facing. Whilst the company is serious about their work, they have a very relaxed and open culture with games rooms and break out areas in the office and very much the feel of a software company with casual dress.

The Role

The successful candidate will be working on a broad spectrum of areas across application support:

  • Taking charge of technical queries within software support
  • Identifying, diagnosing and ultimate resolution of incidents raised by your client
  • Working with the client to gauge the effectiveness of solutions, and consulting with them where the process could be bettered for future reference
  • Fully understanding often complex issues within the client software suite
  • Ownership of high profile clients support issues

The Person

In order to be considered for this position the candidate must be an outgoing individual who is a natural communicator and enjoys engaging with stakeholders both internally and externally. You will have solid commercial experience in application support. You will be a skilled and experienced in supporting software applications or if you are at graduate level you could have a support placement year.

The Package

Salary up to £32,000 depending on experience as well as an excellent benefits package.

To speak in absolute confidence about this opportunity please contact Joanna Smith, Specialist IT Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs or call us on 028 9023 5456.

All conversations will be treated in the strictest of confidence.