Case Officer - The Law Society of Northern Ireland - Belfast
MCS Group is delighted to be representing The Law Society of Northern Ireland, the professional body for the solicitor profession in Northern Ireland, as they seek to appoint a Case Officer on a permanent, full time basis. This is a newly created post established within the Professional Conduct Department.
The successful Case Officer will be responsible for processing all enquires and complaints pertaining to solicitors. The postholder will work under the direction of the Head of Professional Conduct and will be responsible for initial assessment of complaint cases and responding to regulatory enquiries raised with the Law Society.
The Law Society of Northern Ireland
The Law Society of Northern Ireland is the professional body for the solicitor profession in Northern Ireland. The Law Society acts as the regulatory authority governing the admission and professional conduct of solicitors.
The Law Society has recently introduced a new organisational structure, streamlining its business units into the four key pillars of the Society's responsibilities:
- Education - a new Professional Development Department;
- Regulation - a new Professional Conduct Department;
- Support for our Members - a new Member Services Department;
- Representation - a new Policy & Engagement Department.
Case Officer opportunity
The post holder will be responsible for processing correspondence, assisting in the initial assessment of complaints about the standard of service provided by a solicitor to their client, registering complaints for investigation, handling telephone enquiries from complainants and solicitors as required. The post holder will also have administrative responsibility for ensuring that complaint correspondence is retained on the Society's CRM Casework system.
The post holder will also be responsible for providing support to the Registrar by dealing with enquiries received from solicitors and other parties regarding Practising Certificates and the Law Society's regulatory authority.
Main Duties and Responsibilities:
- To investigate and respond to client complaints in accordance with the Solicitors (NI) Order 1976 as amended, under the direction of the Head of Professional Conduct
- To have initial contact with members of the public, dealing with first stage calls and to have continued contact with members of the public and solicitors as required
- To consider suitable resolutions to complaints under the direction of the Head of Professional Conduct
- To provide initial assessments of complaints received and as required
- To provide Head of Professional Conduct with applicable complaint statistics and data
- To assist in the provision of ad hoc reports as requested concerning complaints and other feedback
- To communicate effectively with members of the public, the solicitor's profession and third parties both by telephone and in writing
- To assist the Head of Professional Conduct in the updating of internal procedures and protocols to maintain the effective investigation of complaints
- To participate in regular casework meetings with the Head of Professional Conduct
- To assist the Registrar to respond to enquiries received from solicitors and members of the public regarding individual solicitors, practising certificates generally or the statutory authority of the Registrar in accordance with the Solicitors (NI) Order 1976
- To input data on the Law Society's internal CRM system in relation to the application and receipt of practising certificates as required
- Any other duties as required by the Line Manager or the Chief Executive
- 2 years' experience in a Paralegal role
- Excellent organisational and time management skills
- Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages
- Strong IT and typing skills
- The ability to prioritise tasks and work under pressure
- Good team working skills and the confidence to motivate a team
- The ability to manage your own workload and supervise the work of others as required
- Excellent interpersonal, oral and written communication skills
- Strong attention to detail
- Excellent analytical skills with an ability to review a large volume of materials to clearly identify relevant facts
- The ability to apply sound judgement to ensure that decisions are taken in accordance with Departmental procedures and policies
- Flexibility and adaptability to changing workloads
- A problem-solving approach to work
What's on offer
The successful candidate will be expected to apply themselves full time to the business of the Law Society of Northern Ireland. The postholder will be expected to undergo such training or attend such courses as the Law Society of Northern Ireland may consider appropriate.
The Law Society of Northern Ireland's conditions of employment apply. Salary scale for the post starts at £25,229 per annum (under review). There is a probationary period of 6 months.
The other principal ancillary benefits are:
- A contributory pension scheme to which the employer contributes at a rate of 10% of the salary;
- In addition to the normal public and bank holidays, a leave entitlement of 22 days per annum which increases to 25 days per annum after 5 years' continuous service.
This is an exceptional opportunity for an experienced Paralegal, looking for a unique opportunity to transfer their experience.
To apply for this opportunity, please contact Ryan Calvert at MCS Group in confidence on 02890 235456 or send an up to date CV highlighting your suitability through the link provided.
Closing date is Friday 4th June 2021