MCS Group is delighted to be working alongside a prestigious, global law firm as they look to introduce a new IT User Experience manager to the firm. This is a great opportunity to be part of the Technology Services department, responsible for delivering world-class support and services globally. The IT Service Management team, within Technology Services, manages all IT services and infrastructure for the firm.

What You Will Do:

• Lead Global Support Team: Manage a team of global support specialists and deliver end-user technology services professionally.

• End-User Advocacy: Champion, advise, and liaise with the end user community, instilling a strong customer-service orientation and user experience focus.

• Strategic Alignment: Align team activities with strategic objectives and business processes to ensure exceptional service delivery.

• Service Provider Management: Manage the day-to-day relationship with the EUC managed service provider and facilitate key processes: incident and problem management, knowledge management, service process design, and performance analysis.

What You Will Bring:

• Team Leadership: Proven track record in team development and motivation.

• Commercial Acumen: Understand IT costs and their strategic impact.

• Passion for Technology: Translate technology's potential into tangible business advantages.

• Communication Skills: Influential communicator with credibility across all business tiers, with excellent oral and written communication and presentation skills.

• Collaborative Approach: Proficient in fostering collaborative relationships across IT functions to improve project efficiency.

• Self-Motivation: Self-motivated and dedicated to delivering services at the highest professional standards.

• Customer Service Commitment: Unwavering commitment to superior customer service.

• Technical Expertise: Comprehensive knowledge across technology domains, especially within Microsoft environments.

• Technical Leadership: Robust background in technical leadership, delivering large-scale solutions.

• Experience: Extensive IT experience, with at least 3 years in a 3rd line support role.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Stuart Kennedy, Specialist IT Consultant at MCS Group 02896935515

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.