Technical Support Consultant - ERP Software

ERP Technical Support Consultant | Hybrid - Dundalk | €40-50K

Become a key player in a leading ERP solutions company, supporting businesses worldwide with highly customisable software. This is a role for someone who thrives in a fast-paced, problem-solving environment, enjoys working with cutting-edge ERP systems, and is eager to develop their career in technical support, consultancy, or software development.

Why Join?

• Work with a market-leading ERP system used by businesses globally
• Clear progression path into second-line support, enterprise-level consulting, or software development
• Hybrid working model - three days in the Dundalk office, with flexibility for remote work
• Collaborative, growth-focused culture where learning and development are prioritised

The Role

As an ERP Application Support Consultant, you will play a crucial role in ensuring customers get the best experience from a highly configurable ERP system. You'll be solving technical and operational challenges across Accounting, Stock Control, CRM, E-Commerce, and Business Intelligence modules while developing expertise in ERP software and integrations.

This is a dynamic role that requires problem-solving, logical thinking, and strong communication skills to guide customers through technical issues and system best practices.

Key Responsibilities:

• Troubleshoot ERP-related issues via the Halo ticketing system
• Guide customers on best practices and system functionality
• Collaborate closely with project managers, developers, and testers to resolve complex issues
• Develop a strong understanding of the IQ ERP system and its customisation options
• Identify opportunities for process improvements and escalate major issues where required

What You Need:

• A problem-solving mindset and ability to ask the right questions
• 2+ years of experience in a similar technical support role
• Strong communication skills with the ability to translate technical issues into clear guidance for customers

• Nice-to-have:
• Basic SQL
• Accounting knowledge
• Stock control experience
• Computer science background

Career Progression & Development

This role offers a structured progression path, allowing you to:

• Advance to enterprise support (second-line technical team)
• Move into consultancy, working on ERP system implementations and optimisations
• Transition into software development for those with technical aptitude and interest
• Pursue leadership opportunities within the Customer Success team

What's On Offer?

• €40,000 - €45,000 salary
• Hybrid working model (3 days in-office)
• Defined career growth pathways with training and development support
• Collaborative team culture with strong technical mentorship

To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 016994371 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs.

All conversations will be treated in the strictest of confidence.