Technical Account Manager (Medical)

MCS Group is currently working alongside a leading medical technology company to recruit a Technical Account Manager for their Antrim based facility.

Reporting to the Global Commercial Director the successful candidate will play a major part in pre-sales and post-sales processes, providing expertise in technical aspects of their solutions products.

Success in this role will be demonstrated through retention of clients, customer satisfaction, achievement of sales targets and improvement of sales processes.

Core Responsibilities:

• Primary point of contact for customers, responsible for ongoing account management
• Responds in a timely manner to product-related inquiries
• Documents customer needs and reports customer feedback
• Introducing new products to site; collaborates with R&D Team on project plans, budgets, and implementations
• Works closely with R&D teams; supports management of product lifecycles with R&D Team. Acting as a bridge between internal team and customer stakeholders
• Monitors and achieves sales targets:

• • Generate necessary sales to meet or exceed sales goals and achieve appropriate sales prices. Track and analyse progress

• Identification and Qualification of sales opportunities with new and existing customers:

• • Confirms a financially viable opportunity through business profitability analysis/business case

• Designs the sales solution:

• • Creates, in collaboration with R&D, the optimal solution for the customer.
  • Creates, in collaboration with R&D and Finance, pricing and SOW.

• Ongoing contract and account management:

• • Prioritises accounts to determine coverage, assess opportunity and develop new business. Prepares weekly and monthly plans, tracks and analyses progress and trends, and prepares annual account sales plan.

• Is responsible for forecast input
• Leads QBR with top 3 customers
• Gathers business & competitive market intelligence of global solutions

Essential Criteria:

• Minimum of 5 years' experience in Sales, R&D, Customer support, Customer operations, Product Development, Account Management or Customer success with proven technical expertise
• Degree in Chemistry, Pharmaceutical Sciences or equivalent industrial experience within the pharmaceutical or medical device industry.
• Communicates effectively
• Able to maintain conversations with clients in a diplomatic and goal-focused manner
• High emotional intelligence and empathy skills.
• Able to monitor customer activity and create reports
• Knowledgable of sales process.
• Strong analytical and problem-solving skills
• Solid technical background with hands-on experience
• Strong business & financial acumen
• Proven work experience as a Technical account manager
• Personal and Professional Development: Continuously increases and sharpens technical knowledge as well as continuously developing selling, negotiating and presentation skills .
• Able to work additional hours as and when required.
• Travel: Average once per year to other location and once per year EU congress attendance
• Ability to work under pressure and work to strict deadlines.
• Good interpersonal skills & open-minded

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Ryan McMahon, Specialist Consultant on 02896 935 528.