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Service Delivery Manager

Posted 29/02/2024

£50000.00 - £60000.00 per annum + Holidays, pension

Dublin

Permanent

IT & Digital

Job Description

Service Delivery Manager - West Dublin

MCS Group is proud to be partnering with one of Irelands leading Managed Service Providers based in West Dublin. This organisation is rapidly growing due to long standing relationships built with clients and the volume of projects coming into the business. They are on the lookout for a Service Delivery Manager who can focus on Small-Medium size projects for the business and continue to build long standing relationships.

This position requires the Service Delivery Manager to be on site five days a week in West Dublin.

Duties and responsibilities for their next Service Delivery Manager:

  • Manage stakeholder expectations and deal with C-Suite on a regular basis.
  • Maintain strong vendor relationships and collaborate with the service desk team, dealing with any ticketing issues and escalations that need addressed.
  • Manage a team of L1 Engineers.
  • Create Technical documentation, track client processes, resolve complaints and provide status updates to clients.
  • Troubleshoot any hardware, software or network issues that Senior Executives may have and present the root cause analysis to them and advise on how to avoid in the future.
  • Be the primary point of contact and be consultative for all parties involved whether it would be the 1st line Support team or C-Suite's needing guidance.

Key requirements needed to be the next Service Delivery Manager:

  • Have brilliant communication skills, build rapport, and maintain strong customer relationship management skills.
  • Experience with Intune as your main mobile device management tool.
  • Strong technical acumen across O365, Exchange, SharePoint, Virtualisation, Autotask (or similar ticketing tool), Azure.
  • Strong troubleshooting experience across networks, hardware and software.
  • Experience with Firewalls, Switching, Networking, Vlans.
  • Experience managing a minimum of two projects as this role will be involved in Project Management.
  • Proficiency in Windows as your main OS and Active Directory to use with it.
  • Excellent leadership skills.
  • Have brilliant attention to detail.

Benefits/ package details for the next Service Delivery Manager:

  • €50-60,000.
  • Discretionary bonus.
  • Health Insurance.
  • Pension
  • 20 days annual leave.
  • Free car parking.
  • Life assurance.

To speak in absolute confidence about this Service Delivery Manager role and want to know more about the opportunity, please send an up-to-date CV via the link provided or contact Cameron Quigley Specialist Recruitment Consultant at MCS Group on +016994355

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