Service Delivery Manager - German Speaking | MCS
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Service Delivery Manager - German Speaking

Posted 21/11/2023

£45000 - £50000 per annum



IT & Digital

Job Description

MCS Group is working with a trailblazer in the GreenTech sector who is looking for a Service Delivery Manager to join them to manage a new key account. Fluent written/spoken German essential! This Service Delivery Manager will be the primary liaison between the client and their new customer. This is the perfect opportunity for a German speaking Service Delivery Manager or Technical Account Manager to get their foot in the door with a scale-up who are set to do phenomenal things.

The Role

You will be the main point of contact for a key customer account, using your technical skills and knowledge to fully understand and gather requirements, ensure delivery, gain feedback and provide excellent levels of customer service.

You will be the kind of Service Delivery Manager who prides themselves on providing exceptional levels of customer service, putting the customer at the heart of your decisions.

You will take the lead in interactions between the client and the customer, and use your excellent relationship building skills to spot additional opportunities for business.

You will use your technical experience and knowledge to really grasp this client's needs, being involved at every stage, including contract re-negotiations, project enhancements, billing, and to project manage the overall customer delivery.

The Person

A degree / third level qualification, along with 3 years experience in a similar role is essential.

Prior experience within a Service Management position is required.

Fluent written/spoken German is essential- you will be a strong communicator with excellent interpersonal skills and proven experience of developing solid working relationships.

This role will have an element of business travel to client site (Germany) so flexibility to travel is required.

A clean current driving licence is required.

Experience working in the Energy/Electricity sector would be a bonus, but is not essential.

Salary: £45,000 - £50,000 p.a. (depending on experience).

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts at MCS Group 02896 935 509

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs

All conversations will be treated in the strictest of confidence.

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