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Project Manager - Implementation Specialist (ERP)

Posted 19/01/2024

£28000.00 - £35000.00 per annum

Ballymoney

Permanent

IT & Digital

Job Description

MCS Group is delighted to be partnering up with a leading software company, specialising in Payroll and HR solutions. Our client is seeking to add an implementation specialist to the team.

Responsibilities:

  1. Client Engagement:

    • Actively engage with clients to gain a comprehensive understanding of their requirements.
    • Cultivate strong client relationships through effective communication and responsiveness.
  2. Solution Implementation:

    • Design and implement solutions that align with clients' needs and expectations.
    • Ensure the successful execution of projects to meet client satisfaction.
  3. Ongoing Support:

    • Provide continuous software support to our existing client base.
    • Troubleshoot technical issues and ensure prompt resolution.
  4. Project Management:

    • Monitor and track the progress of projects, ensuring timely delivery and adherence to quality standards.
    • Collaborate with cross-functional teams to ensure project success.
  5. Optimization and Customer Service:

    • Develop optimization strategies to enhance project efficiency.
    • Deliver excellent customer service, addressing client concerns and ensuring a positive experience.
  6. Interdepartmental Collaboration:

    • Liaise effectively with all departments within the company to facilitate seamless operations.
    • Collaborate with teams to enhance overall organizational efficiency.
  7. Ad Hoc Duties:

    • Perform additional duties as and when required, demonstrating flexibility and adaptability.

Skills and Competencies:

  • Strong spoken and written communication skills, with confidence in presenting to external customers.
  • Proficient in MS Excel and other relevant software tools.
  • IT proficiency with the ability to troubleshoot technical issues.
  • Demonstrated honesty and integrity in professional interactions.
  • Willingness to learn and adapt to new challenges.

Desirable Skills:

  • Previous experience in project management.
  • Implementation experience with Time and Attendance or HR software.
  • Familiarity with ERP systems such as Kronos, ADP, Mitrefinch, or similar platforms.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Stuart Kennedy, Senior Specialist IT Consultant at MCS Group 02896935515

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

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