Junior Software Support Analyst

MCS group is exclusively partnering with a long standing client of ours for the recruitment of a junior software support analyst. Our client is a local tech-for-good software house focused on employability and e-learning. Their mission is to empower people through accessible technology, supporting organisations that drive positive social impact.

The Role:
As a Junior Software Support Analyst, you'll be the first point of contact for users, helping troubleshoot and resolve software issues. Working closely with the development team, you'll play a key role in ensuring smooth and effective user experiences.

Responsibilities:

• Provide technical support via email, phone, and chat
• Troubleshoot software issues and escalate when needed
• Document solutions and build our knowledge base
• Share user feedback and support product improvements

About You:

• Customer-focused with strong communication skills
• Good problem-solving skills and a willingness to learn
• Basic understanding of software systems
• Previous support or customer service experience is a plus

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.